Senior Operations Analyst

Published date Posted on Indeed on Oct 20, 2021 (50 d ago)

Job Summary:
Play the role of a planner, project manager and enabler for the Solutions Team to ensure we
deliver beyond the customer service industry standards. You will work directly with the
leadership group and also facilitate and lead project initiatives to improve process, tools &
people efficiency.


Responsibilities

  • Performing general analytics and statistical modeling on existing data sets in various
areas of the business
Activities include: defining data requirements, data collection, processing, cleaning,
analysis, modeling and visualization.
  • Examines and identifies data patterns and trends to help answer business questions
and improve decision making.
  • Identifies areas to increase efficiency and automation of data analysis processes.
  • Forecasting support volume using historical data set and scheduling required
headcount
  • Tools management - Provisioning, outage/issue handling, usage & cost tracking,
perform competitive analysis i.e, SWOT to be updating with the market trend
  • Developing, identifying, analyzing and improving existing general business processes
  • Applying process definition, improvement and design methodologies to identify,
analyze and improve business processes to improve quality, reduce costs, increase
efficiencies/productivity, increase customer satisfaction, etc.
  • Developing documentation to support analysis and improvement including business
requirements, functional specifications, process maps, gap/problem analysis, etc.
  • Managing cross functional projects


Must have:

  • Minimum 3 years as an analyst
  • Strong verbal and written communication skills
  • Strong attention to detail
  • Excellent analytical skills
  • High proficiency in Microsoft Office applications
  • Advanced excel user (knowledge of macro would be a added advantage)
  • Must be able to work with minimal supervision


Good to have:

  • Experience in working with Automations tools (Zapier & Workato)
  • Python programming knowledge
  • Hands on experience in building reports in Tableau
  • Project management skills

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.


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