Private Cloud Engineer II

Published date Posted on Indeed on Jan 15, 2022 (2 d ago)

This is an operations role largely responsible for providing technical expertise around TierPoint’s private cloud platforms to both internal and external organizations in a managed services capacity. Primary responsibilities of this role would include tracking and resolving private cloud related incidents and requests, performing upgrades, managing EM7 monitoring and resource monitoring tool, identify issues and resolve, and working with team to devise a plan for new technologies/firmware/hardware platforms/ and best practices in regards to TierPoint’s private cloud offering. This role requires a client first mentality, high sense of ownership of problems, as well as a high level of attention to detail.

This role requires someone with the ability to work a 2nd or 3rd shift.

  • Provides quality internal and external customer service surrounding the Company values.
  • Take part in complex projects and see them to completion.
  • Work with Architecture and Engineering on policies and best practices regarding private cloud infrastructures.
  • Work with product groups to integrate and test upcoming initiatives.
  • Desire to improve upon existing systems and automate processes, including writing and maintaining documentation.
  • Escalation point for troubleshoot complex issues arising in Managed Private Cloud deployments.
  • Upgrading and patching of Managed Private Cloud infrastructures.
  • Maintaining and ensure TierPoint “Best Practices” are being followed.
  • Maintaining and ensure appropriate monitoring of Managed Private Cloud customer environments.
  • Other duties as assigned.
  • Bachelor’s Degree or equivalent experience.
  • VCP-DCV or MCSE Private Cloud Certification preferred.
  • Understanding of SAN and NAS, including experience with high performance arrays (SSD).
  • Intermediate understanding of enterprise networking concepts (VLANs, link aggregation, etc.)
  • Adequate professional experience and knowledge to perform Job Responsibilities
  • Excellent verbal, written, and interpersonal skills
  • Ability to prioritize and organize effectively
  • Ability to work on multiple projects simultaneously
  • Ability to work both independently and with others
  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
  • Proficiency in using MS Office Suite and Windows-based computer applications
  • Second Shift Availability

Preferred Experience

  • Prior experience particularly in the data center industry
  • 4 plus years’ experience working with and architecting VMware hypervisors.
  • 4 plus years’ experience in working with server hardware architecture (Cisco UCS experience preferred.)
  • Preferred 2 plus years’ experience in working with a programming language for use of developing scripts (PowerShell, Python, PowerCLI, etc.)

Working Conditions
  • Office environment

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