Published date Posted on Indeed on Jul 20, 2022 (21 d ago)

About Benefitfocus:
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.

Job Description:

The Technical Consultant is responsible for working with clients to develop technical solutions that meet their business needs. The consultant will work with new or existing health plan customers during implementation when they encounter business events that may require changes to how data is exchanged with Benefitfocus.

The Technical Consultant will be familiar with Benefitfocus and industry standards and know how to apply those standards to customized and complex business scenarios, keeping the customer informed and educated every step of the way.

The Consultant will write technical requirements for the agreed upon solution and pass them to the Engineering team to develop. The consultant will support any issues that are identified during testing of the solution and once signoff is received, help to transition the solution to the production team. This position requires a self-motivated, customer-focused professional with strong follow-through. It also requires a strong technical aptitude to relay requirements to technical software engineers.

Responsibilities:

  • Gather and understand a customer’s integration needs and position the right solution based on those requirements that also aligns with the Benefitfocus product strategy.
  • Translate customer requirements and document accurate and concise requirements in an official requirements statement, refine the requirements document based on feedback from the customer and internal engineering reviews.
  • Facilitate discovery sessions, standard integration and functionality overviews and trainings.
  • Align delivery of data integrations with the overall milestones of an implementation project.
  • Ensure that the technical solution accounts for all implementation requirements – business processes, EDI, payroll, data, etc.
  • Influence, consult and advise the customer in such a way that they view us as a trusted partner, positioning themselves to react appropriately during escalated situations.
  • Collaborate with Product Management, Operations and Sales to ensure shared knowledge on behalf of Professional Services.
  • Evaluate customer requests and provide project scoping support to sales.
  • Other duties as assigned.
Key Attitudes & Behaviors:
  • Pursues solutions independently while looking for feedback from others.
  • Curious about cross functional responsibilities and learns outside of the role.
  • Able to navigate relational challenges with professionalism and care.
  • Empathetic to customer needs but able to balance scope of work and solution capabilities and consult our customers in a manner to drive joint success.

Required Experience:

  • Bachelor’s degree is required, STEM Preferred;
  • 5 + years of experience in business application consulting with client-facing experience;
  • Knowledge of benefit plans / structures is a plus;
  • Sound methodical skills with attention to detail and process requirements;
  • Capability to multi-task and prioritize to ensure timely deliveries;
  • Comfortable working with stakeholders in a global matrix organization;
  • Excellent written and verbal communication skills; and
  • Knowledge of 834, HR-XML, SOAP/REST Web services, SSO and other EDI.

**For internal applicants, this role is the equivalent of a Project Manager III/Consultant IV, (IC8), role.**

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