Senior Scrum Master-Medical Records Management

Published date Posted on Indeed on Jul 20, 2022 (21 d ago)
The Senior Scrum Master facilitates and aligns across one or more teams including Product Owners, stakeholders, other Scrum Masters and the Program Team to iteratively and incrementally deliver value. Acts as a catalyst for change by making the evolving processes work for the entire team. Acts as the servant leader for aligned team(s) by creating an environment that empowers and energizes team members, with a focus on accountability, adaptability, collaboration, and high-performance. Shares learnings with a community of like-minded Scrum Masters to accelerate Humana’s agile transformation. Drives the implementation of various frameworks in order to focus on value, flow, quality, predictability, modern engineering practices, and driving continuous improvement of assigned team(s). The Senior Scrum Master performs moderately complex to complex work necessitating independent initiative, judgement as well as a need to react quickly and adapt to changing department or team needs.
  • Guide the Scrum Team on how to use Scrum and SAFe practices and patterns to deliver high-quality products and services to our customers.
  • Navigate easily through different coaching stances deliberately (coaching, mentoring, teaching, facilitating) while growing the agile skills and mindset of team members.
  • Create an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration.
  • Get team(s) to a high-performing level by nurturing self-organization and team cohesion.
  • Facilitate and support all Scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Supports PI Planning, System Demos and Inspect and Adapt sessions.
  • Mentor the Product Owner(s) in user story creation, prioritization and Product Backlog refinement ensuring the team focuses on technical needs, including improvements to testing and deployment processes.
  • Facilitate team productivity by removing impediments that may obstruct the pursuit of the team's goals and by preserving flexibility and ability to rapidly respond to changes. Make work visible to ensure impediments are removed and progress is viewable and continuous.
  • Utilize and correlate data and team metrics to demonstrate team capacity, predictability and maturity.
  • Help teams navigate through organizational change leveraging change management frameworks such as Kotter’s Leading Change and PROSCI ADKAR.
  • Collaborate with other Scrum Masters and Agile Coaches to contribute to the improvement of Agile practices within the organization, including sharing through Communities of Practice.
  • Work impacts the achievement of results for the department; influencing departmental strategies. Makes decisions on moderately complex issues exercising discretion and judgement over policies and practices. Works independently determining methods and approach to work. Determines priorities and timelines for own work.

Required Qualifications:
  • Typically 5+ years related experience including 3+ years as a Scrum Master
  • 2+ years of experience working with agile methodologies on large scale, technically complex projects
  • Thorough understanding of agile methodologies, values, practices and patterns.
  • Proven experience coaching and mentoring others
  • Proven ability to facilitate the removal of impediments
  • Advanced facilitation, presentation, influencing, and relationship management skills.
  • Thrives in an VUCA environment (volatile, uncertain, complex, ambiguous)
  • Validated agile learning/credentials such as CSM, A-CSM, SA, PSM, IC Agile such as ACC (IC-Agile , IC-Agile ATF(Agile Team Facilitator)
  • Experience with Agile Tracking tools (agile lifecycle management tools) such as ADO, Jira, VersionOne (, Rally
Preferred Qualifications:
  • Bachelor's degree in Business, Information Technology or a related field
  • 5+ years of experience as a Scrum Master working in a Scaled Agile Framework (SAFe)
  • Experience leveraging data and team metrics to demonstrate team capacity, predictability & maturity
  • Experience with Lean and implementing a process improvement mindset
  • Experience with Portfolio tools such as Service Now, Jira Align, PlanView/Leankit, Rally
  • Agile coaching experience with Agile methodologies such as Scrum or Kanban
  • Scaled Agile (SAFe) certification(s): Scrum Master or Advanced Scrum Master
  • Experience with testing practices (Gherkin) and DevOps.
  • Experience with Azure Dev Ops as a product backlog tool.
Additional Information
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Work-At-Home Requirements
  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

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