IT Infrastructure Engineer

Published date Posted on Indeed on Jul 29, 2022 (12 d ago)

Job Purpose:

As part of the Information Technology (IT) Infrastructure team, this position is responsible for designing, deploying, and maintaining IT Infrastructure such as physical and virtual servers, storage arrays, hypervisors, backup and disaster recovery systems, Datacenter and IT rooms, monitoring, and network equipment for on-premises offices as well as cloud-based services. This position will ensure maximum availability, reliability, and performance of related infrastructure and systems. This position will respond to IT related helpdesk tickets regarding hardware and software installation, configuration, and troubleshooting in an 24/7 environment that requires participation in an on-call rotation.

Key Accountabilities:

  • Ability to architect solutions, then manage the implementation through vendor management
  • Ensures all maintenance is scheduled, documented, and communicated with IT and business through established processes (CAB)
  • Manages IT Service Management – Ticket handling to resolution (Problem, Incident, Change)
  • Ensure proper Asset Management of all Configuration Items in the Configuration Management Database (CMDB)
  • Support 24x7 operations and interact with customers, handle incident resolution, escalations, and vendor management
  • Manage all aspects of active directory, Azure Active Directory and DNS (Internal/External)
  • Ability to identify areas for improvement within the organization that spans departments outside of IT
  • All other duties as assigned

Job Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • 5+ years of experience with root cause analysis and troubleshooting/problem solving
  • 5 + years of experience within a critical infrastructure environment (VMware Horizon, Terminal Servers, Network, Servers, Storage, AWS/Azure)
  • High level of expertise in Office 365 technologies including but not limited to SharePoint, Exchange and Microsoft Teams, Defender
  • 2+ Years of hands-on data center experience including but not limited to Racking, Cabling, Port management,
  • 2+ Years of ITIL / ITSM experience
  • Experience working with and or building automation
  • Good judgment and analytical skills; strong organizational and time management skills
  • Experience with disaster recovery, backup technologies and recovery/restores
  • Able to lead projects and troubleshooting sessions
  • Able to collect, analyze, and react to logs during critical outages, standard operations and or other troubleshooting activities
  • research, evaluate, and recommend; hardware, and software solutions such as (but not limited to) servers, storage, remote access systems, and systems management tools.

It is and will continue to be the policy of Consumer Safety Technology LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and regardless of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, genetic information, gender identity, or their status with regard to public assistance.

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