Global Chief Data Office - Data Operations Service Manager

Published date Posted on Indeed on Jul 31, 2022 (10 d ago)
A career in National Special Functions, within Internal Firm Services, will provide you with the opportunity to support service, sector, and market leaders deliver the unique PwC client experience to our clients. You’ll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our team focuses on representing data as a strategic business asset to help serve our clients. You’ll focus on using data and information across PwC to drive change and improvements in data related operations to help enable the business as well as provide insights related to attendant risks.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.


Job Requirements and Preferences
:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Additional Educational Preferences:

Bachelor’s degree in Engineering / Computer Science / Information Systems or related fields

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader:

  • Managing the Operations team (offshore) in day-to-day BAU activities ensuring that best practices are adhered to;
  • Ensuring execution of daily operations tasks are delivered in a timely fashion and are in accordance with processes and procedures;
  • Taking ownership of customer escalations and ensuring effective communication through its lifecycle;
  • Working alongside second line teams to perform root cause analysis and developing resolution and mitigation plans;
  • Conducting regular reviews of service operating procedures (SOP’s) and reviewing SLA’s/OLA’s with the relevant teams;
  • Creating and monitoring a set of key performance indicators (KPI’s) to ensure the health of our services;
  • Building an extensive documentation library, while ensuring process expertise is incorporated into procedural documentation published to internal/external stakeholders;
  • Identifying and implementing operational efficiencies and automation to drive high quality data;
  • Promoting and fostering a working environment that enables team members to challenge the status quo in order to seek out best working practices;
  • Deploying an effective performance management programme to train/coach team members to perform to their highest ability, managing performance, providing learning and growth opportunities and deploying effective succession planning;
  • Partnering with a cross-functional team, executive leadership, and subject matter specialists;
  • Demonstrating enhanced communication, presentation and documentation skills in order to deliver concise messaging;
  • Building, maintaining and influencing relationships while navigating a heavily matrixed organization;
  • Ensuring proactivity and urgency when resolving data or system issues;
  • Learning new concepts quickly and demonstrating effective logical and lateral problem solving skills;
  • Reacting quickly to change while maintaining structure and assuring quality of delivery;
  • Remaining highly motivated with the ability to work under own initiative with minimal supervision;
  • Exhibiting enhanced leadership skills;
  • Illustrating an understanding of request fulfilment, incident management and SLA tracking/monitoring;
  • Showcasing enhanced understanding of problem and change management;
  • Demonstrating at least 2 to 3 years of experience in implementing and running multiple services/applications in a financial services-led organization;
  • Understanding of Data Architecture, Data modelling/mapping, Master Data/Reference Data Management;
  • Showcasing proven years of experience in Operations - Master and/or Reference data management or a related discipline;
  • Displaying ability to manage complex data oriented programs to deliver on-time results and recommendations for action/next steps;
  • Showcasing enhanced people management skills and ability to lead and support a diverse team;
  • Ensuring a proven track record of working with Senior and C-level executives; and,
  • Exhibiting experience in using technology platforms and reporting tools such as Azure DevOps (VSTS), ServiceNow, Tableau, PowerBI.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager.

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