Senior Support Specialist

Published date Posted on Indeed on Aug 03, 2022 (7 d ago)

The Motus Technology team is looking for a Senior Support Engineer to help provide technology-based services and support to our end-users and customers. To be successful in this role, you must be a technology-savvy engineer with strong communication skills and a knack for solving tricky problems and figuring out how things work.

Position Duties:

  • Respond and react to internal support requests
  • Independently find points of error and identify root cause by examining log files
  • Fix complex issues with in-depth analysis of code and configurations
  • Monitor dashboards, error logs to find problems before they arise
  • Find patterns in bug reports to identify and address systematic issues
  • Assist in the design and implementation of software products that address current and future requirements
  • Train and Mentor members of the Support Engineering Team
  • Be an escalation for the members of the support engineering team
  • Review key performance metrics for members of the support engineering team
  • Ensure all tickets are prioritized and allocated appropriately
  • Contribute to product documentation, customer knowledge base, and best practices guides
  • Meet performance goals set by management for ticket closure

Desired Skills and Experience:

  • Bachelor’s degree in Computer Science preferred
  • 5+ years of experience in related field
  • Strong understanding of any modern programming or script language; Java and PHP stack preferred
  • Strong understanding of database tables, relationships, and SQL; hands-on experience working with database is a plus
  • Ability to work independently and collaboratively on multiple projects simultaneously
  • Experience with data processing/transforms, development of web-based software, technology support, and Agile environment/methodologies a plus

About Motus:

For companies with mobile workers that drive for business, we are the most accurate mileage reimbursement and tracking solution available. The way we see it — mileage tracking and reimbursement don’t need to be complicated. With an automated technology solution, companies gain visibility into their mobile workforce and accuracy in reimbursing every employee based on how much they drive and where they drive. The result? More time for employees to be productive in the field and sustainable cost savings for the business. You wouldn’t reimburse someone for a client dinner without a receipt, so why should mileage be any different?

Compensation & Benefits:

Motus offers a competitive compensation package. Our company-wide comprehensive suite of benefits includes medical, dental, vision and life insurance, 401(k), unlimited vacation, time-off for volunteering, and more.

This position may be performed remotely anywhere within the United States except the State of Colorado.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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