Published date Posted on Indeed on Jan 12, 2022 (125 d ago)

Your Job

The HR Operations team helps optimize and enable HR. As a HRIS Coordinator, you will be responsible for delivering high quality, personalized customer service and troubleshooting for the Workday HRIS to HR teams and employees. The primary focus of this role is to serve as a resource for the ongoing support of Workday HCM, Indeed’s HRIS.

Responsibilities:

  • Provide functional Workday support for the HCM module
  • Triage incoming problem/incident tickets to identify system issues vs user error
  • Troubleshoot, investigate, and resolve low complexity system/data issues
  • Enter, correct, and rescind data transactions within the Workday HCM module
  • Collaborate with HR Ops and HR teams on issues that may require deeper investigation
  • Preparation, testing and loading of basic EIBs into Workday
  • Maintain user permissions and role access across Workday and other systems
  • Assist in developing, documenting and implementing procedures and best practices to ensure data integrity and standardized end user processes
  • Maintain an active presence to customers in collaboration tools and actively manage support tickets to the agreed upon SLA’s
  • Assist on projects as needed
  • Provide backup support for Tier 2 level support request as needed

Who You Are

Who you are:

  • 1+ years of experience in a Customer Service or HR Service Center role; preferably in a fast-paced technology driven environment

Requirements
  • 1+ years of Workday or cloud based SAAS HCM system’s experience
  • 1+ years of JIRA, ServiceNow or similar ticketing system experience
  • Strong organizational skills with an ability to prioritize workload independently
  • Ability to work independently yet collaboratively in a team environment
  • Strong ability to quickly react and adapt to changing priorities
  • Strong technical skills with proficiency in Microsoft Office and Google based applications including Excel – with a willingness to learn and master other software programs as needed
  • High integrity, sound judgment and discretion regarding the handling of confidential information
  • Excellent interpersonal skills with a high degree of tact and diplomacy
  • Flexibility to handle changing work demands and priorities
  • Ability to work effectively on multicultural teams across multiple time zones
  • Ability to work periodically outside of standard working hours to support global regions.

Who we are

Our Human Resources team champions our culture while working tirelessly to attract and retain the best people. With HR teams in every major Indeed office globally, we value a consistent and empowering experience for all of our Indeed employees and those we hope to hire.

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, March 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

Austin 23.08 - 32.69 USD per hour

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

Our Policies and Benefits

View Indeed's Applicant Privacy and Accessibility Policies - https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits - https://benefits.indeed.jobs/

Where legally permitted, Indeed requires all individuals attending or working out of Indeed offices or visiting Indeed clients to be fully vaccinated against COVID-19. For positions that can only be performed at an Indeed office, candidates must be fully vaccinated against COVID-19 and present acceptable proof of vaccination by the date of hire as a condition of employment. Indeed will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19 there should have been a two week period after receiving the second dose (or any government recommended booster shot) in a 2-dose COVID-19 vaccine series, or a two week period after receiving a single-dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.


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