Sales Support Representative

ConvergeOne | 13 d ago
Published date Posted on Indeed on Jul 18, 2021
C1 Company Overview:
ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is ConvergeOne.
Charged By Greatness video:
https://www.dropbox.com/s/62ewzbd6hglwker/ConvergeOne%20FINAL.mp4?dl=0
Overview:

Summary

The Sales Support Representative (SSR) assists in managing the day-to-day activities focusing on post booking sales related activities. Typical duties may include sales assistance, sales order processing, order tracking, and ensuring the overall accuracy of the ordering process. The SSR provides customers with feedback regarding order status, escalating exceptions or excessive delays. The SSR may also assist in the resolution of customer issues ensuring total customer satisfaction.

Responsibilities:

Essential Functions

  • Facilitates completion of order process by performing quality assurance checks including: working within the CRM, Project Management, and ERP systems, preparing customer orders for placement by executing ConvergeOne order processes with a handover to Procurement and the Services teams
  • Ensures order accuracy and confirms that orders are in line with ConvergeOne Best practices; margin percentages, discounts, accurate documentation and proper approvals
  • Assists with tracking monthly revenue, revenue projections and estimated invoice dates
  • Provides an accurate order package to procurement and project management
  • Initiates return merchandise authorization (RMA) based on National Account Manager (NAM), Customer, or Project Management’s request
  • Manages backorders and communicates status to NAM and customer
  • Generates credits and out of policy requests
  • Communicates with NAM’s, customers and vendors regarding sales support as needed
  • Assists in gathering customer order history data or details for Sales and Management teams as requested
  • Maintains communication cadence with Inside Sales Representative (ISR), Procurement, Project Management and the customer throughout the sales cycle and delivery process
  • Collaborates with NAMs on their Accounts Receivable/Days Sales Out (AR/DSO) collection efforts
  • Creates and maintains reconciliation worksheet for billingas needed


Additional Specific Duties and Responsibilities

  • Processes small transactional orders directly from customer when Customer PO is provided allowing NAM and ISR to focus on larger orders if needed
  • Operates during end of month, end of quarter, end of year for ConvergeOne’s strategic manufacturers as needed to ensure all orders are processed promptly
  • Backs up and assists other team members when order queue is high or as needed for vacation coverage
  • Attends internal and external training classes to ensure technical expertise on products, solutions and order process
  • Works with SSR Manager, Director, Sales Operations on task forces and internal projects as requested and when appropriate
Qualifications:

Required Qualifications

  • High school diploma or GED
  • Excellent communication and organizational skills
  • Proficient with Microsoft Office Suites
  • Ability to work in a fast paced, high volume, challenging environment
  • Exceptional listening, verbal and written communication skills
  • Self-motivated, with high energy, operates with urgency
  • Ability to work independently and part of a team
  • Ability to absorb technical information and execute
  • Strong problem identification and resolution skills


Desired/Preferred Qualifications

  • Associates or College degree
  • A minimum of 3 years of sales support experience, technology industry
  • Previous business experience in a sales or HW/SW Company
  • Previous experience with sales software, such as MS Great Plains & Dynamics

Additional Information:
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.

EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Overview (Text Only): Summary The Sales Support Representative (SSR) assists in managing the day-to-day activities focusing on post booking sales related activities. Typical duties may include sales assistance, sales order processing, order tracking, and ensuring the overall accuracy of the ordering process. The SSR provides customers with feedback regarding order status, escalating exceptions or excessive delays. The SSR may also assist in the resolution of customer issues ensuring total customer satisfaction.

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