Principal Solutions Consultant- WFM, Presales, Remote

Published date Posted on Indeed on Oct 03, 2021 (67 d ago)

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.


Job Description


The Solution Consultant (Presales) is the primary technical advisor providing the Alvaria vison and crafting the Alvaria solution for the sales team and the customer. Alvaria SCs are responsible for understanding input from (prospective) customers to understand their operational needs and goals. Moreover, our SC's are accountable for providing customers guidance in aligning Alvaria solutions to best facilitate their transformational journey.

Alvaria SC’s must be both sales focused and technically savvy. In addition to being adept at articulating benefits to IT and Super User staff, they must be successful selling to executives, and convincing C-level and director level executives of the merits of Alvaria's software solutions.

The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.


RESPONSIBILITIES

  • Meeting with our prospective customers as advisor, developing a deep understanding of their current environment, key business challenges, and goals, and demonstrate benefits that can be realized through Alvaria solutions.
  • Develop and deliver on-site and virtual product demonstrations
  • Present Alvaria solutions to customers and at field events such as conferences, seminars, etc.
  • Provide scoping guidance for customer pilots and POCs
  • Serve, internally, as technical SME/advisor for Account Executives, Product Managers and Marketing staff
  • Support technical RFI/RFP requirements and mapping said requirements to the software solution
  • Transition PreSales project to implementation teams along with Sales/Account team


Qualifications

  • Strong understanding and experience of the WFM/WEM industry as it relates to contact centers, digital, online and platforms
  • Familiar with Alvaria and or competitor product lines is a plus
  • Ability to articulate solution value
  • Understanding WEM operations
  • SaaS/Cloud experience
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Superior presentation skills
  • Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment
  • Be able to work independently & as part of a team in a fast pace, rapid change environment
  • Approaches problems with a solution mindset and out of the box thinking


#LI-AR1
#Remote

Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.


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