Senior Professional Services Consultant

Published date Posted on Indeed on May 12, 2022 (15 d ago)
The Professional Services Consultant delivers on pre-paid packaged services including installation, configuration, and customization of Delinea software and custom engagements that may include scripting (with help from others at Delinea), API use, and geo-replication. The individual collaborates with other Delinea staff to ensure that Delinea software solutions are successfully implemented as the foundation of a strategic Privilege Access Management program. The technical consultant will be involved with advanced troubleshooting and technical escalation management for a client account. This position reports to the Professional Services Technical Manager.
Key Responsibilities
  • Collaborate with the Client Services team to help scope engagements for Professional Services.
  • Lead the implementation of the Delinea solution in the client’s environment.
  • Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
  • Work with clients to understand the technical architecture of their environments as it relates to the installation, configuration, upgrade, or enhancement of Secret Server.
  • Install, upgrade and/or configure Delinea software to work within the capabilities of the application for those requirements.
  • Review the configuration decisions that are available to clients and provide guidance on best practices.
  • Produce deliverables for client sign-off such as installation plans, configuration plans, documentation on what was installed and configured, the architecture of the resulting environment, and any PowerShell scripts that were used.
  • Build and maintain client relationships to become a trusted advisor.
  • Work efficiently with client’s technical support team to solve client issues.
Skills and Requirements
  • Bachelor’s Degree or higher in a technical field or equivalent experience
  • 2+ years of full-time work experience managing enterprise systems and/or implementing enterprise-class software solutions- with Privilege Access Management preferred.
  • Working knowledge of Secret Server, Privilege Manager, Server Suite, and Cloud Suite preferred
  • Working knowledge of CyberArk, Beyond Trust, HashiCorp Okta, ManageEngine preferred
  • Windows Server operating system and Active Directory experience.
  • Implementing enterprise-class software dealing with Windows and Active Directory security.
  • SQL Server Implementation (Reporting/Admin) experience.
  • Ability to effectively manage multiple tasks and competing priorities.
  • Proven ability to effectively engage and work with sales, project managers, technical support, engineering, and other teams within an organization to drive client success.
  • Excellent verbal and written communication skills.
  • Working experience or ability to quickly learn all Microsoft workstation and server operating systems from XP to Server 2016.
  • Expertise in TSQL queries and PowerShell is a significant plus.
  • Any Windows or SQL Server certifications a plus.
  • Working experience with cloud deployments on Microsoft Azure a plus.
Why Work at Delinea?
We’re passionate problem-solvers doing our part to make the world a safer place.
We invest in people who are smart, self-motivated and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression!
We take care of our employees. We offer competitive salaries and excellent benefits.
Delinea offers competitive salaries and an excellent benefits package, including medical, dental, vision and life insurance. We also provide an Employee Assistance Program, paid holidays, discretionary time off, flexible spending account, 401k, and more.
Delinea, Inc is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per employment policy. In addition, all publicly posted social media sites may be reviewed.

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