Published date Posted on Indeed on May 12, 2022 (15 d ago)

Analyst, Insights Team

Position Type: Full-time

Work Location: Remote


The Analyst, Insights Team, is responsible for analyzing customer experience data to generate client presentations and reports with actionable insights and findings. Your output will impact the business decisions of our real estate customers, from the property to the executive level. You will work collaboratively with other teams to ensure the quality of execution and excellence in deliverables.


Our work environment is fast-paced, dynamic, and interactive, with each team member playing a critical role in expanding the company. We are dedicated to providing a collaborative, team-first environment that also fosters individual development.


Responsibilities

  • Create presentations and reports from customer experience survey data
  • Analyze and interpret large data sets in Tableau and other proprietary tools
  • Assist with ad hoc reporting and analysis requests
  • Communicate updates and key milestones to Implementation Managers
  • Serve as a subject matter expert regarding reporting methodologies and capabilities


Qualifications

  • High school diploma required
  • Four-year bachelor’s degree or equivalent experience
  • High degree of computer proficiency (advanced user of MS Excel and PowerPoint, ability to work with and learn new software applications)
  • Strong quantitative and analytical skills
  • Intense attention to detail and high quality of work
  • Strict adherence to established project milestones and deadlines
  • Self-motivation / willingness to take initiative
  • Data visualization, relational database, or statistical software experience a plus (Tableau, Power BI, SQL, etc.)


Benefits

  • Competitive pay + bonus potential
  • Close-knit work environment focused on growth, performance, and accountability
  • Medical, dental, and vision benefits
  • Generous PTO policy in addition to 13 company-paid holidays
  • 401(k) plan
  • Training focused on aligning individual development and company growth


Grace Hill is the market leader in strategic Human Capital Management and Customer Experience for the Real Estate industry. We help Real Estate operators and investors globally to improve portfolio performance by channeling the voice of their customers (residents, tenants) into how their property and team operate to drive improved NOI, vacancy, and retention rates. Our software platform provides intelligent integrated solutions, including: Talent Management, Policy and Compliance Management, and Customer Experience Management.


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