Partner Data Manager

Published date Posted on Indeed on May 12, 2022 (15 d ago)

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.


The Role in Brief:

Partner Data Manager

The Partner Data Manager will serve as a primary data contact for partners who are out of implementation with live marketing campaigns in the field. Partner Data Managers will help ensure a timely, robust data integration for all live partners for the life of their contract through active load monitoring, proactive troubleshooting, and issue resolution. Partner Data Managers will also address questions raised by partners and internal stakeholders on the validity of data in campaigns and analytics and work with the Data Integration Analyst team to implement any necessary transformation or configuration changes. They will ensure that issues are triaged, troubleshot, and resolved quickly per service level agreements set forth for the Partner Data Management team.

This position will ideally be based in Richmond, VA; however, as EAB embraces a hybrid-work environment in the future, exceptional candidates who may be based remotely are also encouraged to apply.


Primary Responsibilities:

  • Ensure partner data loads to EAB marketing platform meet SLA compliance standards through active monitoring, troubleshooting, and issue resolution
  • Ensure EAB data return to partners meets SLA compliance standards
  • Define, build, and maintain partner data dictionaries and layouts
  • Actively maintain a queue of production support work to ensure team is meeting SLA compliance standards
  • Troubleshoot data issues in campaigns and analytics reported by partners and internal teams
  • Communicate with Data Integration Analyst team to perform any necessary transformation and configuration changes for live partners
  • Communicate with partners, written and orally, about EAB’s data integration methodology
  • Manage cross-team relationships to ensure data availability and accuracy requirements are met

Basic Qualifications:

  • Bachelor’s Degree in a business, technical, or quantitative field of study
  • Minimum 1+ year professional work experience
  • Exceptional written and verbal communication and presentation skills
  • Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Demonstrated aptitude to validate and normalize large quantities of raw data accurately
  • Exceptional attention to detail is a must
  • Self-motivated and results-driven workstyle
  • Ability to thrive in a fast-paced, partner-focused, team environment

Ideal Qualifications:

  • Demonstrated proficiency in data intake and manipulation in an SQL, Oracle, or other structured database environment (SQL preferred)
  • Python, R, or other advanced modern scripting language preferred
  • Experience in scripting and workflow automation highly desired
  • Tableau, Good Data, MicroStrategy, or other Business Intelligence Visualization software experience preferred
  • Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.


Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

  • Medical, dental, and vision insurance; dependents and domestic partners eligible
  • 401(k) retirement plan with company match
  • 20+ days of PTO annually, in addition to paid firm holidays
  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  • Paid parental leave for birthing and non-birthing parents
  • Phase Back to Work program for employees returning from parental leave
  • Infertility treatment coverage and adoption or surrogacy assistance
  • Wellness programs including gym discounts and incentives to promote healthy living
  • Dynamic growth opportunities with merit-based promotion philosophy
  • Benefits kick in day one, see the full details here.


At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.


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