Business Analyst, Amazon Care

Published date Posted on Indeed on May 13, 2022 (14 d ago)
  • 5+ years of experience in a business analyst/data analyst/statistical analyst role
  • 2+ years of experience conducting analysis and data mining using SQL and Excel
  • Bachelor's degree in Computer Science, Engineering, Operations Research, Math, Finance, or related discipline or equivalent experience.

Job summary
We are looking for a smart, analytical, energetic and results-oriented Senior Business Analyst to join our team. In this role, you will support the organization in utilizing claims, clinical, financial, and operational data to develop strategic KPIs. By leveraging analytics, you will identify opportunities and ways to transform care, streamline operations and unify decision making, contribute to creating a data-driven culture, promote high-value care and support effective business planning for Amazon Care. You will work directly with Finance, Operations, Clinical teams, Growth, along with Product to analyze and develop insights that inform how we attract new customers while engaging and delighting existing customers. This opportunity can be virtual.

Key job responsibilities
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
  • Partner with teams to create key performance indicators and new methodologies for measurement
  • Support business reviews with senior management team regarding progress and roadblocks
  • Quickly build a thorough understanding of our business' seasonality and regional business trends and continually monitor the impact of important industry developments
  • Analyze historical and population segmentation data to identify trends and insights
  • Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs
  • Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with business and technical teams as well as leadership
  • Translate data into actionable insights
  • Identify areas of opportunity to automate and scale ad-hoc analyses

A day in the life
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.

About the team
Ever felt frustrated with the state of healthcare and its delivery? Want to build something for the greater good (while solving complex problem and achieving fast growth)? We, at Amazon Care, are disrupting the way healthcare is imagined and delivered. Join us on our mission to make healthcare easy!

  • Experience in data visualization platforms
  • Self-driven, and able to deliver on ambiguous projects with incomplete data
  • Master's degree in business or healthcare related field (e.g. MBA, MPH)
  • Advanced SQL (be able to efficiently extract data from multi-source datasets)
  • Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau, AWS Quicksight, Redshift

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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