Customer Authentication Engineer/ Authentication Engineer

Published date Posted on Indeed on May 13, 2022 (14 d ago)

The Customer Authentication Engineer manages the day-to-day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees.

Primary Responsibilities

  • Performs administration duties for the Identity and Authentication platforms
  • Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
  • Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
  • Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
  • Creates new ways to solve existing production security issues related to authentication
  • Evaluates new technologies and processes that enhance authentication capabilities and collaborates with management to enact change
  • Establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
  • Delivers technical reports on daily activities
  • Analyzes and advises on new authentication technologies and program conformance
  • Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities
  • Analyzes security scenarios and provides data-driven solutions and recommendations to management
  • May offer advice and guidance to junior engineers


  • Or Bachelor's degree and four (4) years of experience in Information Security/Technology
  • High School Diploma or GED and eight (8) years of experience in Information Security/Technology


  • Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)
  • Experience with cloud-based technologies and environments such as AWS and Azure
  • Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services
  • Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript
  • Ability to articulate complex technical concepts/scenarios to both technical and non-technical audiences
  • Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms
  • Financial services experience
  • Relevant security certifications (e.g. CISSP, CIAM, etc.)
  • Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS
  • Strong understanding of SAML, OAUTH, OIDC, and JWT
  • Strong understanding of TCP/IP network security principles and troubleshooting

Skills and Competencies

  • Ability to multi-task, to be self-initiated, and work independently
  • Excellent customer service and interpersonal skills
  • Good time management skills
  • Knowledge and skill in technical problem resolution
  • Strong attention to detail and outstanding analytical skills
  • Strong organizational, research, analytical and/or problem-solving skills to evaluate situations, make recommendations, and take effective action
  • Strong written and verbal communication skills

Job Type: Contract

Pay: Up to $50.00 per hour


  • Monday to Friday

Work Location: Remote

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