Remote IT Tech Support

Published date Posted on Indeed on May 13, 2022 (14 d ago)

Job description

About us and the job:

We are a Romanian software company, who have developed leading edge VOIP apps using high-end telephony platforms such as Cisco Unified CallManager, NEC Univerge, Sangoma, etc. We have hundreds of clients in over 50 countries, even though we are a teen-sized team.

We would like you to join our team so that we can grow consistently together. If you are a SysAdmin and you also worked as Level 2 Support, you will fit just right in.

Job Details

  • Remote
  • Full time contract and schedule (8 hours/day, 5 days/week) with flexible hours;
  • We provide support to our clients and our team, Monday to Friday from 9AM to 9PM, so you will work during this interval, in shifts, by monthly rotation.

What Will You Do

  • Offer Level 2 support and assistance to Memolith clients answering their requests and questions over phone and email; most customers use Windows Server to deploy our software and Cisco VoIP infrastructure
  • Connect remotely to servers in order to gather necessary information, investigate and resolve client's incidents.
  • Execute remote interventions and monitoring activities on the customer's servers when necessary.
  • Identify tasks requested by the customer that do not fit in the maintenance scope and initiate change requests accordingly.
  • Update incidents trackers using Memolith's ticketing & tracking tools.
  • Test and qualify bug fixes before releasing to customers

Requirements

  • Effective administration of Windows based infrastructure (OS, networking, virtualization, web sites, SW environments, backup etc);
  • Networking savvy: TCP/IP, Wireshark, HTTP/S, SSH, routers and proxys, firewall, Wireshark.
  • Problem solver
  • Customer oriented and focused on problem resolution and SLA's
  • Team player who is self motivated and can also work independently;
  • Minimum 1 year of experience in a similar role.

Would be Plus

  • Cisco CUCM and other VoIP technologies
  • SQL (PostgreSQL) administration
  • Programming knowledge in any scripting language is a plus - you might upgrade to the DevOps team if you're up to it;
  • Willing and able to learn quickly new skills and technologies after all, we are developing the next gen of VOIP apps.

Job Type: Full-time

Pay: $10.00 per hour

Benefits:

  • Flexible schedule

Schedule:

  • 8 hour shift

Experience:

  • tech support: 1 year (Preferred)

Work Location: Remote


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