Member Growth Business Analyst

Published date Posted on Indeed on May 13, 2022 (14 d ago)

Member Growth Business Analyst

Who we are

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it.

You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering.

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members.

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

What we look for in our teammates

We are looking for teammates to join us in building our company, culture, and Member experience who:

  • Put people first, and make decisions with the Member’s best interests in mind
  • Are active learners, constantly looking to improve and grow
  • Are driven by our mission to measurably improve health and care each day
  • Bring the energy needed to transform health and care, and move and adapt rapidly
  • Are laser focused on delivering results for Members, and proactively problem solving to get there

What we look for in this role

In this role, you will...

  • Work cross-functionally across the company to drive growth in activations, utilization, and retention Leverage data and a ‘growth hacking’ mindset to identify and execute high impact ideas
  • Operate at both a strategic level as a thought partner to department leadership and dig into the weeds in order to move projects forward
  • Be creative, strategic and focused so that Members are inspired and compelled to participate in our offerings
  • Be resilient and adaptable; a team player that collaborates effectively with multiple stakeholders and departments
  • Be passionate about our mission to deliver a new and different healthcare experience – and to work with a team that will do whatever it takes to get the job done

What you will do

  • Operate as a thought partner to department leadership, identifying high value growth initiatives, opportunities for process improvements, and other data-driven insights
  • Utilize tools including Braze, Mixpanel, Tableau, Snowflake, and others in order to analyze historical performance, derive high impact insights, and influence department-wide prioritization
  • Work collaboratively with Care Experience Product Managers, Data Scientists, Design & Marketing, Live Services, and other functions as needed in order to derive insights and execute initiatives
  • Measure the effectiveness of digital and non-digital engagement campaigns, A/B testing, incentive programs, etc.
  • Create monthly and quarterly priorities for specific downstream teams such as data science, data visualization, live services, etc.
  • Partner with data science and analytics to ensure the team is equipped to measure and attribute impact across growth KPIs.
  • Manage and influence weekly reporting for working teams and executive leadership
  • Oversee efforts to create a persona-based, targeted, and predictive communications
  • Work creatively and analytically in a critical thinking, strategic, and problem-solving environment demonstrating teamwork, innovation, and excellence.
  • Help your teammates and other departments in the collective goal of delivering exceptional experiences that lead to Members’ best possible outcomes.

What we're looking for

  • Bachelor's Degree in business, analytics, data science, economics, marketing, or equivalent experience
  • 3-5 years’ experience in collaborating with various roles including product managers, product designers, marketing, data science, and product analytics
  • Technical experience with MS Excel, MS PowerPoint, Tableau, SQL, or similar
  • Excellent interpersonal skills in order to navigate multiple stakeholders and drive effective execution
  • A self-starter; able to identify opportunities proactively and take initiative when appropriate
  • Strong written and verbal communication skills, including with leadership
  • Meticulous attention to details; retain and deploy the specific requirements and nuances that each project and/or client requires
  • Highly organized and accurate; follow processes and procedures, but conscientious about continuously improving or creating more efficient and effective methods
  • Ability to work under pressure and meet tight deadlines

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location but are generally open to remote work anywhere in the US.

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!


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