Staff Software Engineer, Help Experience

Published date Posted on Indeed on May 16, 2022 (46 d ago)

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.


Job Description


Merchants hire the Help Experience Team to provide them the right solutions at the right time to ensure they continue to be successful with their business.

As a software engineer on this team, you'll be a part of evolving our support products for Square's millions of merchants. We leverage experimentation, personalization, recommendation relevancy, and more to ensure that we route sellers to the right help experiences at the right time according to their unique needs. We must do this with technical sustainability and scale in mind for our merchants and teams at Square to benefit from our work.


Qualifications


You will...

  • Be exposed to and impact real business challenges.
  • Identify and explore ways to improve application architecture, testing, and building pipeline.
  • Continually seek to optimize and improve the seller experience.
  • Iterate rapidly on features, tooling, and processes.
  • Provide technical leadership, mentor and coach junior engineers.

You’ll need to…

  • Be proficient in building web apps and large-scale applications.
  • Build with modern front-end and server-side technologies and frameworks
  • Develop product infrastructure and web services.
  • Work in a collaborative environment and partner with other cross-disciplinary teams to achieve optimal results.
  • Embrace proactive and respectful communications in an inclusive environment.

Technologies we use and teach...

  • Ruby on Rails, JavaScript, React, TypeScript
  • MySQL, Redis, Elasticsearch, PostgreSQL, Memcached

Additional Information


We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.


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Company DescriptionSince we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools.