Lead Product Manager - Work from Home

Published date Posted on Indeed on Jun 21, 2022 (11 d ago)

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This high impact individual contributor role is responsible for implementing new revenue streams as measured by total revenue and average revenue per customer. This position will partner closely with Mass Markets Business Unit Leaders and will need to interface with VP and director-level leaders in the technology and operations organizations. This role will also need to collaborate closely with other members of the product organization to achieve results. This individual will successfully deploy solutions that will generate revenue through new product lines, improved sales penetration, capital efficiencies through technology advances and operational efficiencies through process improvements and automation. This role will also be responsible for implementing an ideal end to end customer journey and will identify & lead efforts to address areas of greatest opportunity to improve the customer experience. This position requires a strong political and financial acumen, excellent abilities to collaborate and influence cross-functionally, a high bias for action, and sense of urgency and a passion for delivering a differentiated customer experience.

The Main Responsibilities

  • Partners with and holds the Product Manager accountable for defining new products and completing the necessary steps towards an approved business case with a sense of urgency
  • Supports business case development to evaluate product concepts and secure funding approval
  • Responsible for the successful deployment of Mass Markets Products from ideation through implementation using Agile methodology
  • Defines Key Performance Metrics for each capability to ensure proper business prioritization and to measure the success of implementation using a data driven approach
  • Facilitates defining and documenting the target customer experience. Uses voice of the customer feedback for continuous improvement.
  • Assesses and adjusts product deployment schedule and priority to maximize revenue, improve margins and align with corporate strategic direction
  • Understands and executes within the broader organizational framework. Spearheads cross-functional teams to achieve results. Effectively influences and delegates to achieve objectives
  • Identifies and develops key partner and vendor relationships.
  • Owns the financial health of the access technology & product portfolios
  • Develops resolutions to complex problems that require frequent use of creativity
  • Uses judgment within broadly defined policies and practices
  • Performs the role of an internal expert on access network technology
  • Works closely with IT partners to define the business requirements necessary to implement new products and services.
  • Communicate, both written and orally, skillfully, and appropriately with stakeholders and executives
  • Success is evaluated based on realizing customer experience and financial objectives

What We Look For in a Candidate

Required:

Bachelor’s degree or equivalent education and related experience
6+ years of related experience
Obsessed with creating an outstanding customer experience
Strong financial acumen with an intimate knowledge of corporate finance
Extensive experience with data analytics, forecasting, and business case development
Expertise in the product development process and extensive experience bringing products and services from ideation to fruition by authoring product requirement documents, conducting market trials, aligning key resources, and managing large scale IT development programs
Demonstrates experience with agile development and lean practices
Highly organized with project management expertise
Steadfast work ethic with a proven track record that demonstrates accountability, creativity, and the initiative to achieve organizational goals
PMP/PMI/LEAN Certified
Ability to manage complex issues end to end
Excellent written and verbal communications skills with strong copywriting and design skills
Exhibits a growth mindset, an ability to take risks, and questions norms to identify opportunities for change and improvement
Proven experience managing conflicting priorities and a willingness to challenge the status-quo
Takes the initiative to develop new strategies and outside-the-box ideas
Works independently and within a team
Great at building and maintaining relationships across various organizations
Strong within cross organizational teams using exceptional problem-solving skills
Adept at using all Microsoft Office products and collaboration tools
Experience with Oracle suite of database applications and proficient in Structured Query Language (SQL)
Extensive experience with and knowledge of access network technologies

Ability to travel: 30-40%


Preferred:

Master’s degree
4+ years related experience

Requisition #: 301229

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


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