Published date Posted on Indeed on Aug 06, 2022 (6 d ago)

Overview

Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy, talent and technology. We combine human-centered design, powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team (Digital Retail Supply Chain) is seeking a Technical Product Manager to join our full-time team as full-time employee, with Inventory Management, Supply Chain and/or Retail knowledge and experience with Agile Scrum Methodologies. The Product Manager is ultimately accountable, responsible, and has ownership of internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. The Product Manager works with the Product Team to ensure that content is technically feasible and assists the team in solutioning business requirements and converting them into testable Features and User Stories for the development teams.

Responsibilities

  • Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
  • Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
  • Scopes and prioritizes activities based on business and customer impact.
  • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
  • Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories ‘ready’ for Dev in Team Backlogs.
  • In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
  • Generates and maintains dashboards and reports that track product health and success metrics, technical KPI’s.
  • Runs beta and pilot programs with early-stage products and samples.
  • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
  • Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
  • Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
  • Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
  • Supports and enables core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD
  • Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
  • Develops adoption tools and training material.
  • Manages development of adoption tools and training materials.

Qualifications

  • 5+ years of relevant Technical Product Management experience in an Agile software product development environment with Agile Scrum methodologies
  • 3+ years of experience in a hands-on technical role writing production code, solution engineering, or technical architecture in large scale company / application / product environment.
  • Experience with Supply Chain, Retail, and/or Inventory Management within a large organization.
  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
  • Experience with Jira and Jira Align.
  • Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
  • Knowledge of Java 8, Springboot, Apigee (XML, Javascript, Python), Cassandra DB Query language, Deep.io/Kalfka and other full stack technologies
  • Proven success in delivering software.
  • Experience delivering large and complex business/technology initiatives as a Technical Product Manager.
  • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
~ In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Concentrix Catalyst are based exclusively on merit. Concentrix Catalyst does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.

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