Database Technical Support Analyst

Published date Posted on Indeed on Aug 25, 2022 (33 d ago)

Background


Advancing the mission of education takes more than smart spending. Because in education, procurement isn’t just about transactions—it’s about connecting people with the resources they need to power learning. It isn’t about adding more suppliers to your network—it’s about finding the right suppliers who can deliver what your education community needs—today and tomorrow. It isn’t even about automating source-to-pay—it’s about building insight at every point in the process so that you can design innovative new ways to support institutional goals.

At ESM we believe that intelligent procurement is based on a vision for how to deliver lasting value—one shared by you, your suppliers, and your education community. We’re building dynamic new technologies powered by a community of insight to help you manage every relationship more effectively and build a sustainable ecosystem to help your institution thrive.

Because keeping education vibrant and viable isn’t just a job—it’s a calling.

Role

Our current SaaS application is built as an enterprise application and has evolved over a period of about ten years. We constantly need to maintain and enhance this application to satisfy business needs and in parallel we are investing in new technologies that will transform our business.

To support this work, we are seeking a Database Technical Support Analyst who can span engineering and technical support. In the engineering part of the role we are seeking someone who understands SQL and databases from an engineering perspective. The support portion of the role would be providing Level 2 technical support. This role requires both the technical skills of a database engineer, including administrative abilities, design abilities (Azure SQL design/deployment/maintenance) and scripting; and the skills of a support engineer in working with internal and external customers.

In this role, you will interact closely with the Customer Support team who log and pass on technical issues raised internally or by our customers. You will need to analyze these issues, identify root causes where possible and liaise with Level 3 support engineers to implement fixes. You will be backed-up by an experienced team of software developers and QA engineers.

This is an exciting opportunity to join a growing organization at the start of a new phase of technology transformation.

The role is entirely remote working.

Individual

This is an excellent opportunity for someone who has come from a technical support background and has gotten certified with one or more Azure Data focused certifications and wants to take this forward with a growing organization.

We expect you will already have experience working on a Helpdesk or similar and have demonstratable experience in supporting, troubleshooting and resolving issues for end users.

Given the remote working model, we need someone who is highly motivated, a self-starter, well organized and comfortable interacting with a diverse range of colleagues, all of whom will be working remotely.

Most importantly, we are seeking a keen problem solver with a good analytical mind and good communication skills.

Core skills

  • Excellent troubleshooting skills
  • Expert Working knowledge of:
    • SQL
    • XML/JSON
    • A scripting language
  • Familiar with web applications
  • Experience of issue ticketing system (e.g. Zendesk, Jira, DevOps)
  • Understanding of Azure data storage methodologies.

Desirable skills:

  • Knowledge of front end technologies
  • Understanding of SAAS technologies
  • Agile development processes
  • Familiarity with C#

Miscellaneous

  • Excellent communication skills – ability to discuss technical topics with technical or non-technical audiences
  • Comfortable taking part in technical discussions

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