Product Support Specialist - Application Support - Remote USA

Published date Posted on Indeed on Nov 22, 2022 (7 d ago)
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Product Support – Application Support – SAAS Software

SitusAMC provides industry-leading services and innovative technologies for the real estate finance industry. We are a nearly $2B Global company with 7200 Employees Globally and growing.

The Future will be digitally driven. We are transforming the industry through technologies that reduce transaction time, increase accuracy, enhance transparency, and minimize costs.

Please read on to discover how you may join the best and most passionate Technology people who transform the real estate finance industry every day.

Are you ready to Realize your career potential with SitusAMC?

Position Overview:
Our Product Support Specialist are technical professionals that provide support to our clients in the implementation, configuration, and maintenance of our enterprise software applications. As a Product Support Specialist, you will own the resolution to all technical requests, internally working as the client advocate to escalate defects to development when necessary. As a SME to our clients, you will provide training on new product and features. Internally you will help our teams understand the client’s needs and participate in testing of new features to confirm that they are adding value and meeting the clients requirements. Our Product Support professionals are an integral part of both our teams and our clients.

Essential Job Functions:
Client point of contact for user support, application configuration and product administration

Researches and validates issues to provide a resolution, keeping the client updated through the process

Participates applications testing

Work with clients and internal teams to delivery new features and implement enhancements and product training and custom configuration demonstrations

Works with clients to understand their system specification and requirements

Create Specifications (Findings, Extensions, Enhancements), Documentation (User Guides, Release Notes, Configurations)

Such other activities as may be assigned by your manager

Qualifications/Requirements:
Experience providing Technical Product Support for Enterprise Applications (cloud applications +)

Client Centric approach, with a focus on problem resolution

Experience supporting new feature implementation and configuration

Strong working knowledge of Microsoft SQL Server and advanced excel reporting

Exhibits ability to learn and apply new skills

Identifies and resolves problems in a timely manner gathering and analyzing information skillfully

5+ years related experienced strongly preferred

Bachelor's Degree or Certification a plus +++

Working Conditions:
Office environment with frequent computer, mouse, keyboard use

Alternating between sitting or standing as needed

Hearing, talking, reaching, grasping

#LI-AS1 #LI-REMOTE

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

EEO is the Law

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

Remote, RE, USA

USA

The base salary range for this role is ($55,000 - $75,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

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SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize.