Who we are:
Led by a team of marketing technology industry veterans, Kitewheel orchestrates Omni-channel Customer Journeys for the world’s leading agencies and brands. Now, in our fifth year of operation, Kitewheel’s Customer Journey Hub allows brands to plan and deliver real-time customer journeys and experiences across all marketing channels and systems - social networks, web sites, mobile apps and more. Kitewheel serves its global partner base from offices in Boston (HQ), New York City, and London.

In 2017 Forrester named Kitewheel as a Leader in Customer Journey Orchestration and Analytics, after being included on Gartner’s 2016 Magic Quadrant for Digital Marketing Hubs, CRM Watchlist “Rookie of the Year” for 2015 and named by Gartner as a “Cool Vendor in CRM Marketing” for 2014.

Who We are Looking for:
You will be an integral part of the Kitewheel Professional Services team to work across all projects advising clients and colleagues on solution design, architectural design, technical integrations, and security best practices.

This role will report to the VP of Customer Success.

What You Will Do:
Help architect and design multi-channel experiences with our partners and clients by being the go-to person for technical design

Supporting clients through the lifecycle from pre-sales to the successful launch of a project. This requires an understanding of their current marketing systems and databases, helping them configure connections to necessary channels, and building the business rules and decisions used by the Kitewheel platform.

Support the consulting team with hands-on involvement in project work as an active member of the team. This work will require knowledge and experience of the specific technical skills listed below and will involve the performance of tasks such as:

  • Handling questions, diagnosing issues, and resolving technical issues for clients.
  • Effectively communicate information with team members and clients
  • Performing data analysis on the success of new interactions channels and enriched data collection as well as performance of the software in different environments
  • Showing expertise in multi-channel orchestration and analytics, as well as in marketing systems and practices, e.g. campaign management, email systems, website design and personalization etc.

What's Required

Education: BS/BA in a technical field/ Computer Science/or in a related field

Experience: 5+ Years Marketing Automation and or/Customer Engagement

Skills: Experience in the following areas is preferred:

Excellent communication and interpersonal skills
Solid problem-solving skills
Exceptional customer service skills
Excellent follow-up and follow-through skills
Experience working with Fortune 500 clients of a large scale and diverse client base

Technical Skills and Knowledge

Understanding of cloud technologies and security best practices
Security best practices regarding transfer and management of data
SQL (MySQL, Redshift, Postgres)
JavaScript, HTML, Python and JSON
BI and reporting: Tableau, Power-BI, Mode or similar
Familiar with services-oriented architecture (SOA) and web services

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