IT Operations Analyst
Posted on Indeed on Mar 23, 2021

  • Performs daily administrative tasks such as working with daily check lists and creating turnover reports.
  • Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export
  • Troubleshoot files that error out and other production related issues; escalate time-sensitive solutions as needed
  • Ensure availability and daily log creation of high volume system (24/7, 365 days per year)
  • Monitors the status of daily Production schedules to achieve on-time, quality completion of shift processing
  • Partner with SQL Programmers for creation of reports and files for disbursement to payers and providers
  • Communicate with clients and channel partners for production resolution/ticket closure
  • Continually monitor and maintain security measures
  • Maintain awareness of and ensure adherence to Zelis standards regarding privacy
  • Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction

  • Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment
  • Has foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures
  • Has developing understanding of SQL database and MS Office applications
  • Works on assignments that are complex in natures in which judgment and initiative are required in resolving problems and making recommendations
  • Thorough knowledge of company and departmental policies and procedures
  • Assists in reconfiguring Production processes when primary components fail
  • Performs Automic and other code promotions
  • Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout
  • Helps to enforce standard policies and procedures
  • Intermediate knowledge of Windows command line, batch scripting, and utilities
  • Intermediate knowledge of various transmission protocols including FTP and SFTP
  • Assists with ensuring production documents are complete, current and stored appropriately
  • Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge
  • Additional duties as assigned by supervisor

  • Recognizes deviations from expected observations
  • Calls attention to results that require attention
  • Completes work in a timely fashion
  • Attention to detail and concern for impact is essential

  • Regularly attends and participates in departmental meetings
  • Must be proactive to ensure proper follow up and completion of projects
  • Assists other departments as necessary

  • Must work well with others
  • Effectively communicates with others by giving and receiving feedback
  • Communicates ideas and information clearly

  • 1+ years’ experience monitoring and troubleshooting high volume payment/transaction based systems
  • Ability to build basic SQL queries
  • Ability to create scripts in the shell of the operating system
  • Understand cryptographic issues that may arise in payment processing environment
  • Experience working with Automic or other similar workload automation and scheduling tools preferred.
  • Experience working application performance management tools such as Dynatrace and Splunk preferred.
  • Experience with automated ticketing system such as Jira or ServiceNow
  • Experience working in a Microsoft environment: Windows, Azure, MSSQL.
  • Experience working in network operating center (NOC)
  • Demonstrates solid troubleshooting and investigative skills
  • Must be detail-oriented
  • Must work under limited supervision
  • Must demonstrate good analytical skills as they relate to data identification and mapping.
  • Excellent oral and written communication skills
  • Must be flexible and able to multitask
  • Must meet all deadlines or negotiate extensions with supervisor
  • Must be team-oriented but also be able to work independently
  • Healthcare experience a plus

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions to price, pay and explain healthcare claims. Zelis delivers integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis is backed by Parthenon Capital Partners and Bain Capital.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

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