It Tech Support
Posted on Indeed on Mar 27, 2021

Come join the team that grows the freshest flowers!

Who we are: Len Busch Roses is the leading Wholesale Florist and Grower of cut flowers and plants. We have a rich history of 54 years located in Plymouth, MN. We produce, import and distribute cut flowers, plants and floral supplies to independent retail florists and mass-market merchants within a five-state area.

What you'll do: As a member of the IT team, you will provide hardware and software system support, while developing and maintaining a comprehensive knowledge of our various IT systems. By providing excellent customer service and tech support and solutions, the IT tech support will enhance each department's ability to achieve company-wide goals and objectives.

Essential Duties and Responsibilities for this position

Hardware

  • Identify and repair faulty hardware
  • Track hardware life span and replace when end of life
  • Maintain help desk for hardware issues and training
  • Setup PC's and user workstations

Software

  • Plan and organize activities to ensure they are completed timely and accurately
  • Initiate process improvement and quality reviews to simplify and improve productivity
  • Develop, maintain, and execute formal processes for new user setup, new hardware requests, and software updates
  • Maintain help desk for software issues and training

On call Support

  • Rotate on call IT support
  • Asses issues / solve or elevate

Database support

  • Assist in management and coding of SQL, Access, and Excel databases

Skills / Experience Needed

  • Associates degree in computer related field, or associate study with 1-year experience, or 2 years of experience
  • Strong computer skills in (SQL, Access, and Excel)
  • Strong attention to detail
  • Excellent written and verbal communications
  • Strong problem solving and customer service skills
  • Hands-on hardware troubleshooting experience
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to work in a team-oriented, collaborative environment
  • Strong customer-service orientation

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