Come join the team that grows the freshest flowers!
Who we are: Len Busch Roses is the leading Wholesale Florist and Grower of cut flowers and plants. We have a rich history of 54 years located in Plymouth, MN. We produce, import and distribute cut flowers, plants and floral supplies to independent retail florists and mass-market merchants within a five-state area.
What you'll do: As a member of the IT team, you will provide hardware and software system support, while developing and maintaining a comprehensive knowledge of our various IT systems. By providing excellent customer service and tech support and solutions, the IT tech support will enhance each department's ability to achieve company-wide goals and objectives.
Essential Duties and Responsibilities for this position
- Identify and repair faulty hardware
- Track hardware life span and replace when end of life
- Maintain help desk for hardware issues and training
- Setup PC's and user workstations
- Plan and organize activities to ensure they are completed timely and accurately
- Initiate process improvement and quality reviews to simplify and improve productivity
- Develop, maintain, and execute formal processes for new user setup, new hardware requests, and software updates
- Maintain help desk for software issues and training
On call Support
- Rotate on call IT support
- Asses issues / solve or elevate
- Assist in management and coding of SQL, Access, and Excel databases
Skills / Experience Needed
- Associates degree in computer related field, or associate study with 1-year experience, or 2 years of experience
- Strong computer skills in (SQL, Access, and Excel)
- Strong attention to detail
- Excellent written and verbal communications
- Strong problem solving and customer service skills
- Hands-on hardware troubleshooting experience
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to work in a team-oriented, collaborative environment
- Strong customer-service orientation
Let us know
Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if: