NOC Engineer- (CCNA-And Microsoft Admin)-Remote
Posted on Indeed on Mar 30, 2021
NOC Engineer
80-95K When Perm
CCNA and Microsoft System Experience
Fully Remote-CST or EST Zones
Contract to Hire
Great Company
Unlimited Growth
Paid Certs
Current Certs-Must

Roles and Responsibilities
  • Performs in-depth troubleshooting support of a variety of infrastructure platform issues, not limited to:
  • Network – data and voice
  • Server – Windows/Unix/Linux
  • Backup
  • Cloud
  • Exchange/O365 server issues
  • Virtualization
  • Performs frequent analysis of event management system alerts for all customers to ensure devices are tuned properly
  • Assist with the installation and configuration of internal and customer facing servers
  • Assist with the design and implementation of automated processing and functions that will increase technical efficiencies
  • Define and document best practices and support procedures
  • Assist with hardware and software vendor evaluation and recommendations
  • Mentor and cross train NOC Administrators on existing and new technologies
  • Carry out special projects at and under the direction of engineers
  • Interact with customers at a technical level, as required.
  • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Manage service requests ensuring adherence to SLAs
Qualifications
  • At least three years of NOC Engineer experience
  • Operation experience in multiple technologies, including any of the following:
  • Window Server administration: Exchange, Active Directory, Server 2008 and 2012
  • O365 Admin
  • Unix/Linux Server administration
  • Backup administration
  • Basic knowledge of storage systems (EMC, IBM, Hitachi, etc)
  • Clustering solutions: Citrix, VMware, etc
  • Execute basic queries and administrative tasks for MS SQL, helpful
  • Proficient use of all Microsoft Office applications
  • Experience working with an ITIL based ticketing system tool – Service Now helpful
  • Experience with IT monitoring tools and technologies (LogicMonitor, CA Unicenter, Solar Winds, etc)
  • Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people
  • Ability to understand the Customer’s business objectives
  • Ability to work independently and execute tasks/troubleshoot with a sense of urgency
  • Detail-oriented with the ability to multitask
  • Team player

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