NOC Administrator (Remote)
Posted on Indeed on Apr 02, 2021
NOC Administrator
Fully Remote- (EST or CST)
Contract to Hire
Great Company
Unlimited Growth
Paid Certs
Current Certs Preferred
4-10s
Front of the week or back of the week-schedule
Nights Or Days

One of the following certifications is required:
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Professional (MCP)
  • Red Hat Certified System Administrator (RHCSA)
  • Cisco Certified Associate (CCNA)
  • CompTIA A+ / CompTIA Network+
Responsibilities
  • Primary escalation point for the Service Desk on all infrastructure issues
  • Performs in-depth troubleshooting support of a variety of infrastructure platform issues, not limited to:
  • Network – data and voice
  • Server – Windows/Unix/Linux
  • Backup
  • Cloud
  • Exchange/O365 server issues
Performs troubleshooting with carriers and vendors regarding network hardware and circuit issues
  • Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues
  • Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
  • Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
  • Will create and maintain KB process documentation for change management planning and troubleshooting purposes
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
  • Assist with cross training of other NOC team members as needed
Qualifications
  • At least 3+ years of operational experience in multiple technologies, including any of the following:
  • Window Server administration: Exchange, Active Directory, Server 2008 and 2012
  • Unix/Linux Server administration
  • Backup administration
  • Basic knowledge of storage systems (EMC, IBM, Hitachi, etc)
  • Clustering solutions: Citrix, VMware, etc
  • Execute basic queries and administrative tasks for MS SQL, helpful

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