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NOC Administrator
Fully Remote- (EST or CST)
Contract to Hire
Great Company
Unlimited Growth
Paid Certs
Current Certs Preferred
4-10s
Front of the week or back of the week-schedule
Nights Or Days
One of the following certifications is required:
Fully Remote- (EST or CST)
Contract to Hire
Great Company
Unlimited Growth
Paid Certs
Current Certs Preferred
4-10s
Front of the week or back of the week-schedule
Nights Or Days
One of the following certifications is required:
- Microsoft Certified Solutions Expert (MCSE)
- Microsoft Certified Professional (MCP)
- Red Hat Certified System Administrator (RHCSA)
- Cisco Certified Associate (CCNA)
- CompTIA A+ / CompTIA Network+
- Primary escalation point for the Service Desk on all infrastructure issues
- Performs in-depth troubleshooting support of a variety of infrastructure platform issues, not limited to:
- Network – data and voice
- Server – Windows/Unix/Linux
- Backup
- Cloud
- Exchange/O365 server issues
- Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues
- Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
- Communicates frequently with RTT engineers/architects, Team Leads, customers, and hardware/software vendors during incident resolution
- Will create and maintain KB process documentation for change management planning and troubleshooting purposes
- Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
- Assist with cross training of other NOC team members as needed
- At least 3+ years of operational experience in multiple technologies, including any of the following:
- Window Server administration: Exchange, Active Directory, Server 2008 and 2012
- Unix/Linux Server administration
- Backup administration
- Basic knowledge of storage systems (EMC, IBM, Hitachi, etc)
- Clustering solutions: Citrix, VMware, etc
- Execute basic queries and administrative tasks for MS SQL, helpful
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