Technical Support Representative
Posted on Indeed on Apr 27, 2021

Technical Support Representative - POS System (Remote)
Metispro is an iPad based Point of Sale System Solution company based in Berwyn PA. We are looking for a full-time contract or salaried Technical Support Representative who can communicate with clients and perform troubleshooting with POS issues including basic network connectivity issues.

The candidate should be flexible to work in the shifts including the weekends if needed.

Additional responsibilities for the position include:

Resolving Trouble tickets with the given SLA
POS Programming
Communicating with clients
Understanding POS reports.
Scheduling Installs and equipment activities
Documentation
Basic knowledge of writing simple SQL queries is a plus.
Related keywords: it support, it, technical support, information technology, call center representative, call center

Job Types: Full-time, Contract

Pay: $15.00 - $20.00 per hour

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 8 Hour Shift
  • Monday to Friday
  • Night Shift
  • Weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Technical support: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Contract Length:

  • Varies

Full Time Opportunity:

  • Yes

Work Location:

  • Fully Remote

Company's website:

  • metispro.com

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

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