Salesforce Marketing Cloud Technical Consultant
Posted on Indeed on Apr 30, 2021

The Salesforce Marketing Cloud Implementation Consultant (IC) is a hybrid business and technical consultant that works alongside new clients as they transition marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, and Oracle Responsys). Responsibilities include: technical, marketing and business related requirements gathering as well as effective management of a cross functional services team and successful solution roll-out. The successful candidate will have a strong understanding of marketing and associated business processes as well as experience in managing a technical engagement from inception through final deployment.

Position Objectives

  • Lead consultative engagements with marketing focused business teams to define and implement their technical and business related communication needs.
  • Present solution focused summaries of the platform architecture and integration capabilities.

Primary Responsibilities

  • Provide product and subject matter expertise to the client
  • Deliver and actionable framework that aligns the client's business needs to that of the partner's platform
  • Author detailed functional specifications documentation
  • Manage multiple client engagements and the associated team members
  • Provide quality assurance via creation and execution of configuration test plans
  • Identify project issues / risks and present alternatives to alleviate or resolve
  • Ability to explain technical details to a variety of audiences
  • Promote customer advocacy and reference-ability

Required Skills
  • Bachelor's degree from a four-year college or university, or equivalent technical training
  • Three years of online marketing and client facing experience combined at the minimum
  • Experience with email and/or marketing automation software (Salesforce Marketing Cloud) and integration with databases
  • Experience writing functional specifications documentation
  • Basic knowledge of HTML and CSS
  • Excellent communication skills (oral/written)
  • Excellent interpersonal skills
    • Ability to work effectively with non-technical personnel
    • Ability to work effectively in a team situation with developers
  • Excellent strong problem solving abilities and ability to work independently to resolve complex issues
  • Detail-oriented
  • Positive attitude and pro-activity

RRD is an EEO/AA including Vets and Disabled Employer

Required Experience

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