Remote - Production Support

Posted on Indeed on May 24, 2021

Pomeroy is seeking a Remote Production Support Specialist. This is a contract through the end of the year with a possible extension. NO 3rd parties please!

This person will be engaging with application development and technical teams to satisfy enterprise scheduling and monitoring requirements for ongoing computer operations.

Required Skills:

  • Associate's Degree in Business Administration, Computer Science, Information Systems, or related field
  • 3+ years experience with administering automated and batch processing schedules
  • Intermediate level knowledge of Active Directory
  • Experience working within IT with the following technologies and management processes; business application systems, user access provisioning systems, distributed server environments (Unix, Windows), databases (Oracle, DB2, Sybase, SQL), middleware
  • Intermediate skills in writing technical documents and providing training to end users.
  • Preferred Skills:
  • Bachelor's degree in related field
  • Latest ITIL Foundations certification
  • 3+ years of hands-on experience with ASG-Zena or other job scheduling software.
  • Will be the SME for the Open batch scheduling application.
  • Make sure the SLA's are met and operations monitoring, support and escalation procedures are up to date and being met.
  • Recommend process improvements.

Job Types: Full-time, Contract

Pay: $50.00 - $60.00 per hour


  • 8 hour shift
  • Monday to Friday


  • Associate (Preferred)


  • ASG-Zena: 3 years (Preferred)
  • Kubernetes: 2 years (Preferred)
  • Production Support: 5 years (Preferred)

Work Location:

  • Fully Remote

Work Remotely:

  • No

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