TrialMaster Developer (FT)

Posted on Indeed on May 29, 2021
Come join us and grow your career with CTG! Apply with CTG for this exciting opportunity!

CTG's premier client has a contract assignment for a TrialMaster Developer. The work will be performed remotely after 1-2 weeks of onsite training in Memphis, TN.

The TrialMaster Developer is part of a managed service providing legacy application support to our premier client while they are transitioning their Electronic Health Records systems.

Job Responsibilities:
  • Provide application support services for Anju / Omnicomm TrialMaster and Vanderbilt’s REDCAP application.
  • Review and resolve break/fix issues in accordance with client’s documented Service Level Agreements (SLAs).
  • Facilitate application updates and server upgrades as needed.
  • Troubleshoot integration issues, resolving in a timely manner.
  • Follow client’s documented Demand Management process to obtain approval for changes.
  • Build changes in the test domain, work with user to complete testing, and move to production. according to the client’s change control process.
  • Provide support for projects and other special application initiatives.
  • Troubleshoot errors and provide timely and high quality customer service.
  • Document issues and solutions.
  • Work with client users and functional teams as needed.
  • Escalate issues to the vendor as needed, and monitor vendor tickets for resolution.
  • Utilize the ticket management system to track issue status and work efforts.
  • Minimum 1 years’ experience in build and support of the Clinical Research applications listed (TrialMaster and REDCAP).
  • Build experience is required.
  • SQL and JavaScript.
  • Clinical Research background.
  • Experience in migration of EHR systems.
Type: Long Term Contract (2 years).
Job Title: TrialMaster Developer
Location: Remote after 1-2 weeks of onsite training in Memphis, TN.

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