In this role, you have the opportunity to support Philips as a Technical Consultant. Technical Consultants are primarily responsible for assisting project managers with designing complex system solutions and resolving technical issues related to implementing IntelliSpace PACS. They help determine hardware sizing recommendations, develop networking and integration strategies, and resolve technical barriers in order to realize the desired business goals for the project(s) while driving strong customer satisfaction. Technical Consultants are given assignments by the Senior Manager of implementations.
Collect requirements to determine appropriate hardware sizing for system solution design.
Collaborate with Philips and customer IT resources to recommend clear network strategies.
Troubleshoot general system configuration at both the platform and application levels.
Generate physical and logical solution diagrams for project managers and customers, including key components of the system along with associated data flows.
Technical liaison/support for customer calls with project manager.
Research defects listed in release notes and collaborate with engineering to determine impact based on customer requirements.
Provide guidance on data migration strategies.
Collaborate with other technical resources to advise project manager on risk mitigation.
Identify process improvement opportunities to deliver the product and services to the field more efficiently and effectively.
Stay abreast of changes to hardware and software solutions.
Adjust work schedule to support various time zones.
You will report directly to the Senior Manager of implementation. The Enterprise Imaging, Project Services team is part of Philips Healthcare Informatics, Solutions & Services (HISS) division. This position is remote, based in a home office anywhere in the continental Unites States. The Enterprise Imaging business is currently headquartered in the San Francisco Bay Area. Expected travel: Up to 25%.
We are looking for
The successful candidate will possess the following knowledge, skills education and experience:
Bachelor’s degree in computer science, Engineering, Natural Sciences, other related field, or equivalent combination of academic and work experience.
Master’s degree preferred.
Minimum 5+ years of experience in healthcare information technology or equivalent combination of related experience and education - experience in radiology or cardiology informatics, or similar domain preferred
Strong analytical capacity with excellent diagnostic skills.
Strong knowledge of the following:
Virtual computing environments.
Databases – SQL Server or equivalent.
Basic knowledge of the following:
DICOM and HL7.
Experience in customer service delivery with a focus on project management.
Ability to complete tasks on-time independently with minimal guidance.
Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills.
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
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