Technical Account Support Engineer - Web Based Applications - REMOTE

Posted on Indeed on Jun 07, 2021

Technical Support Engineers - 5 Needed!
Remote
Salary: DOE
Type: Full Time

Universal Business Solutions is seeking several professionals for Full Time Technical Support Engineers Remote.
These ideal Technical Support Engineers will have experience as a Tier 3 Support Engineer and 3-5 years' experience supporting web-based products, while providing great customer support to Stakeholders.
The TAM will support Clients and stakeholders to consistently troubleshoot web-based complex product issues. Ideally prefer the TAM have a strong business acumen and come from working in SaaS environments, and someone who loves to learn and ask questions with a solid technical aptitude.

There will be a 6-week onboarding program to educate you on the software products you will support.

Day to day job responsibilities in supporting designated Client:
Determine software product issue, which could consist of the following:

  • End user (could be the client's customer or our client's agents).
  • Sometimes the client's development team will reach out with coding questions.
  • Sometimes you'll get someone from a Director or higher level with questions about reporting or general functionality.
  • Could be in an Oracle or MySQL database querying for data
  • Working in Angular helping development
  • Making API calls from Postman or an object-oriented language
  • Building a slide show presentation
  • Aggregating data in a spreadsheet for customer consumption
  • Meet weekly with key client stakeholders to ensure everyone is up to speed on your support efforts
  • Prepare weekly reports that showcase a snapshot of upcoming changes, current outstanding issues, and closed / solved issues.

Job Requirements, an EXPERT in:

  • A proven track record of Technical Account Management or as a 3 Tier Support Engineer for a SaaS or Web company
  • Experience in using software for sales management: such as, Salesforce, etc.
  • HTML / CSS / JavaScript knowledge
  • Web troubleshooting experience
  • Familiarity with API's /SDK's
  • SQL knowledge
  • Ability to analyze data and provide insights
  • Experience in managing multiple stakeholders and projects
  • Good understanding of web technologies and the associated support teams/processes

Job Type: Full-time

Pay: $90,000.00 - $140,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • JavaScript: 2 years (Preferred)
  • Angular: 2 years (Preferred)
  • Tier 11 Technical Support: 2 years (Preferred)
  • SaaS: 2 years (Preferred)
  • Web Based Applications: 2 years (Preferred)

Work Location:

  • Fully Remote

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