Call Tracking Software Engineer

Published date Posted on Indeed on Jul 06, 2021 (73 d ago)

Telephony Call Routing / IVR Support Engineer

The Telephony Call Routing / IVR Support Engineer (Telephony Engineer) is responsible for implementing, maintaining, and optimizing call routing and IVR systems to support large-scale call routing. The Telephony Engineer selects and implements telephony technology and IVRs supporting high volume direct marketing call activities. Candidate will integrate call routing and IVR systems with supporting platforms using webhooks or similar techniques.

Responsibilities

  • Maintain call routing and dialing systems to support direct marketing activities
  • Setup routing plans and call routing rules in various call routing systems
  • Create automated data exports to support reporting
  • Integrate call routing systems with various data platforms to support intelligent routing
  • Maintain call routing and IVR day to day relation vendor relationships

Requirements

  • Experience with cloud base all routing platforms (Invoca, RouteTrust, Ringba, Retreaver, CallRail, etc)
  • Knowledge of voice trunking including CO/DID and SIP
  • Ability to analyze and synthesize complex data
  • Basic knowledge of SQL (SELECT, INSERT, JOIN, WHERE, GROUP BY, etc)
  • Experience with Google Voice
  • Ability to operate independently with limited supervision
  • Ability to make decisions and solve problems with limited details or direction
  • Ability to work collaboratively with others to solve problems, handle requests, customers issuers, etc.
  • Strong verbal and written communication skills
  • Ability to manage and prioritize multiple projects while maintaining timelines
  • Independent thinker with a customer-focused approach
  • Strong knowledge of telephony and customer support systems technology
  • General comfort with technology and cloud systems
  • Bachelor's degree in Electrical or Computer Engineering or related field, or equivalent experience
  • 3+ years experience in telephony or call tracking

Job Types: Full-time, Contract

Pay: $65,000.00 - $85,000.00 per year

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 10 hour shift
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Education:

  • Bachelor's (Preferred)

Experience:

  • cloud base all routing platforms: 1 year (Required)
  • Basic knowledge of SQL: 1 year (Required)
  • telephony, call center support, or call tracking: 1 year (Required)
  • IVR: 1 year (Required)

Work Location:

  • Fully Remote

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