Sr. Analytics Engineer

Zendesk | 19 d ago
Published date Posted on Indeed on Jul 11, 2021

This position is part of the Enterprise Data & Analytics team (EDA), a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $3 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for efficient decision making. Ultimately, our data ecosystem is used to improve our operational efficiencies, deepen our understanding of the business, and improve our customers’ experience.

The EDA Data Solutions team gets the glorious privilege of working on some of the most challenging analytics data problems at Zendesk. Our small but mighty pod partners with a variety of stakeholders to truly identify with their data challenges to develop strategies, requirements, and in some cases validate or invalidate potential solutions with insightful proofs of concepts.

While our team is not responsible for delivering solutions in production, we deliver technical requirements and partner with our EDA Platform team to help ensure the strategy is realized. The person in this role will influence the trajectory of our analytics and will impact decision making capabilities throughout the company.

Who you are:
  • Empathetic to the analytic needs of business stakeholders, product owners, engineers, and analysts, the right candidate has the ability to translate objectives into usable, practical solutions and ultimately develop comprehensive technical requirements

  • Adheres to established protocols but can adapt to change as needed

  • Willing to improve existing systems, make recommendations, and is not afraid to challenge what we believe to be true

  • Natural curiosity to discover nuances in technology and data

  • Deep passion for accuracy, and resourcefulness to verify assumptions

What you get to do every day:
  • Connect with business teams, product owners, analysts, engineers and other data consumers to determine data needs

  • Develop and use a detailed approach to work through the most pressing analytics data challenges

  • Design, build, and test data solutions

  • Utilize your technical skills and programming languages to tease out solution capabilities

  • Collect, construct, and communicate data engineering requirements and documentation to EDA Platform team

  • Advocate for data standard methodologies to the analytics community we serve

  • Own the solution designs and be their champion

  • Engage with engineers and users to ensure shared success and deeper insights

  • Practice good data hygiene and implementation standards

  • Provide regular updates for technical and non-technical stakeholders

What you bring to the role:
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding how product data needs to be consumed by our organization

  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units

  • Deep desire to make your partners successful when using your solutions

  • Demonstrated ability to detail schemas, data models, data dictionaries, etc.

  • Well-established personal processes to prioritize multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and cheerful

  • Experience with relational, columnar, and graph databases

  • Must demonstrate proven SQL skills with 3 + years experience in this area.

  • Proficiency in at least two programming languages

  • 4+ years working with SaaS web applications, and similar technologies

  • 4+ years experience in a similar role

  • Data modeling skills a plus

  • Experience with data visualization tools a plus

  • Experience with Google Cloud Platform (GCP) a plus

  • Bachelor’s Degree

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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