Windows System Admin/Engineer (Remote)

CruiTek | 16 d ago
Published date Posted on Indeed on Jul 14, 2021
Contract to hire
60-70K Salary when Perm
Sr Level- Certs Preferred
Paid Certifications
Great Company
Team Environment
Great place for career growth

Certifications and Licenses

  • Following certifications are preferred:
    • Microsoft Certified Solutions Expert (MCSE)
    • Microsoft Certified Professional (MCP)
    • Microsoft Certified IT Professional (MCITP)
    • Red Hat Certified System Administrator (RHCSA)
    • Linux Certified Administrator (LCA)


Responsibilities

    • Performs Windows, Linux or Unix server administration and incident troubleshooting.
    • Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues.
    • Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer’s expectations and within the agreed Service Level Agreement (SLA)
    • Help create and maintain KB process documentation for change management planning and troubleshooting purposes.
    • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA.
    • Manage service requests ensuring adherence to SLAs.
    • Solve issues for workstation, server, and software application problems through troubleshooting techniques and technical best practice.
    • Work with the Manager, Systems Engineering to understand client business needs, identify solutions, and provide strategic recommendations.
    • Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted technical best practices.
    • Manage incident/task workflow, prioritize requests, and maintain transparent communication.
    • Perform configuration and troubleshooting in client hardware, software, and other assets.
    • Participate in an on-call rotation.
    • Manage and exceed client expectations.
    • Complete yearly training plan objectives and relevant certifications.

Qualifications

    • A Bachelor’s degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education.
    • Minimum of 4 years of related experience
    • Industry associate certifications in AWS, Microsoft, Citrix and VMware are a plus.
    • Understanding of virtualization, network, security, and storage technologies.
    • Intermediate knowledge of Windows Server and Desktop Operating System deployment, configuration, and administration
    • Intermediate knowledge of Microsoft Technologies (O365, Exchange, RDS, ADDS, SQL)
    • Managed Services or Consulting experience is a plus.

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