Regional Data Integration Specialist

Renaissance | 14 d ago
Published date Posted on Indeed on Jul 16, 2021
Company Description


When you join Renaissance®, you join a global leader in pre-K–12 education technology. Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide! Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.


Job Description


As a Regional Data Integration Specialist, you will serve as the primary technical contact and facilitator for a School District as it relates to the maintenance of the nightly data integration process.

In this role, you will:

  • Responsible for all customers with Data Integration Services in an assigned territory, acting as the customer-facing liaison of data integration with those districts, including:

  • Ongoing maintenance and support: Provide reactive assistance (troubleshooting, remediation, resolution) when customer encounters a data integration issue.

  • Proactively monitor and support integrations to ensure they are running as scheduled; troubleshoot to determine cause and resolve as needed.

  • Address complex issues for customers assigned to DI Services; assist DI Services with escalations where needed.

  • Facilitate customer check-ins periodically, to understand any customer data system changes or product needs, to plan and forecast data integration changes accordingly.

  • Understand Renaissance products, rostering and reporting data requirements, and Custom Data Integration services.

  • Attend training sessions and review deployment updates.

  • Advise customers on Renaissance best practices as it pertains to the customer’s data integration and their use of Renaissance products.

  • Define and deliver customer work requests to the programming team.


Qualifications


For this role, you must have:

  • 1 year or more experience in customer and technical areas of Renaissance Learning; or an Associate's degree in Computer Science, CIS, or related field or equivalent from two-year college or technical school.

  • Technical knowledge of relational databases, SQL, and CSV / txt files

  • Excellent technical customer service skills

  • Proven ability to offer consultative guidance, solve problems creatively, and demonstrate decision making skills

  • Ability to read and interpret documents, such as manuals, directions for working with different Student Information Systems, and departmental procedures

Bonus points for:

  • Experience with Putty/WinSCP

  • Experience with various data integration methods, SIS Software Vendors and data providers like Clever


Additional Information


All your information will be kept confidential according to EEO guidelines.


Benefits:

  • Medical, Dental & Vision
  • 401K with generous matching
  • Generous Tuition & Professional Development Reimbursement
  • 10+ paid holidays and Vacation Time Off
  • 2 Volunteer Days off yearly
  • 14 weeks fully paid family leave

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.” Inherent in that guiding principle is dedication to serving all identities by recognizing the importance of Diversity, Equity, and Inclusion (DEI) in our organization, our work, and our products.

Frequently cited statistics show that women and underrepresented minorities will only apply to roles if they meet 100% of the qualifications. At Renaissance, we write our job descriptions to articulate our flexibility and we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need into the future. NO ONE ever meets 100% of the criteria in a job post. We hope you're open to learning new skills to grow with us. Make our team, your team!

#LI-HO1

#LI-Remote


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