Manager, Business Intelligence

Published date Posted on Indeed on Sep 08, 2021 (11 d ago)

Overview

PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain.

Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Capital Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, global company that serves customers across the entire supply chain.

Job Summary

PDI is seeking a Business Intelligence Manager to join our Insights team working in an exciting, high-volume retail data ecosystem with over $100 billion of transaction log data. This position plays a critical role at PDI and for both the retailer and their vendor partners to realize the most value from the data. Leveraging this rich dataset to help uncover insights to drive business decisions in the areas of promotion effectiveness, assortment, distribution opportunities, and understanding shopper behavior changes.

The candidate will be able to leverage their managerial skills to lead Insight analysts and drive analytical practices, standards, and client engagements. Mastering the relationship between client data and the Insights Cloud platform will be an important element for this position. The successful applicant will be joining an open and diverse team with a can-do attitude, and a strong desire to make an impact.

Responsibilities

The overarching responsibilities for this role are (i) Manage the relationship of their direct reports with various customers and ensure the appropriate level of engagement, (ii) Lead analytics projects that analyze clients’ data to provide valuable insights, and (iii) Manage the on-boarding of new clients to ensure success and efficiency, including training on the Insights Cloud platform.

  • Lead direct reports on Insights initiatives and analytical projects for a portfolio of retailer & Consumer Packaged Goods clients.
  • Help clients best utilize the Insights Cloud platform to answer key business questions.
  • Drive adoption and usage of the platform through client trainings, ongoing engagement with multiple contacts within an organization, effective communication, and relationship building.
  • Develop an expertise on each clients’ individual business needs and identify ways to create and deliver value-add analyses through the Insights Cloud platform and/or ad hoc projects.
  • Create presentations delivering insights and actionable recommendations.
  • Oversee new client onboardings by working closely with both the client and the internal data operations and engineering teams.
  • Work with clients and with the help of internal teams to mitigate any potential concerns.
  • Using client feedback, work with the Product team to continuously develop and improve product offerings and the user experience.
  • Identify and develop new ways to improve efficiency
  • Excellent analytical and problem-solving skills and should be able to deep dive into any issues to maintain quality data and meet all objectives.
  • Strong cross-functional collaboration experience with stakeholders – understanding their needs and building solutions that solve their problems.
  • They will be responsible for managing timelines and resources to deliver projects on schedule.
  • Manage engagement processes and ensure they are tuned for optimal performance on an ongoing basis.

Knowledge, Skills & Abilities

  • Bachelors’ degree in Computer Science or related field plus 5+ years of professional experience in an analytical and/or client-facing role, preferably in retail or CPG industry.
  • Advanced in SQL, Excel, and PowerPoint.
  • Proven superb written and oral communication skills.
  • Performance management
  • Project management
  • Outstanding analytical skills and a passion for problem-solving.
  • Phenomenal organizational skills and one who naturally thrives in a multi-tasking environment with the ability to effectively manage priorities with limited oversight.
  • Experience with customer relationship management is a plus.
  • High emotional intelligence and interpersonal skills
  • Strong team player with an opportunistic and self-starting mindset
  • Must be legally permitted to work in the United States.

PDI’s employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package.

For more information about PDI, please visit our website at https://www.pdisoftware.com.

PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

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