Technical Support Engineer

Published date Posted on Indeed on Sep 12, 2021 (7 d ago)

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role you have the opportunity to

Provide problem resolution to customers experiencing technical issues with our Philips Xper software. As well. you will be clearly documenting and reproduce all steps taken during problem resolution.

You are responsible for

  • Providing technical support for Philips Xper Information Management system.
  • Troubleshooting Windows operating systems, hardware, TCP/IP and general networking problems with customers.
  • Working structurally and according to published procedures and work instructions.
  • Documenting all actions taken during problem resolution in appropriate internal tracking systems.
  • Working autonomously and determining methods and procedures for new assignments without assistance.
  • Ensuring a warm "hand-off" of hot issues and customer escalations.
  • Timely escalation of customer issues for evaluation and action by higher level support.
  • Taking independent actions and calculated risks in solving customer issues.
  • Proactively looking for ways to improve and promote quality.

You are a part of

Philips Enterprise Diagnostic Informatics (EDI) Business Group (BG), which provides affordable and integrated informatics solutions for health systems. We believe that by enabling intelligent decision-making and improving clinical pathways, our solutions will lead to better clinical, operational, and financial outcomes across the health continuum.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree (required - Bachelor’s degree - preferred)
  • 3+ years of technical support (required)
  • Working knowledge and experience troubleshooting SQL databases, TCP/IP and general networking issues
  • Ability to troubleshoot Windows Server/workstation issues with both hardware and software (VMware knowledge a plus)
  • Ability to diagnose problems and apply effective solutions, while problem-solving, critical thinking and priority-setting skills
  • Strong communication, presentation, and interpersonal skills with the ability to professionally deal with a diverse set of problematic circumstances and ascertain urgency of support request
  • Shift work and/or on call may be required
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to take on this pivotal role, providing you the opportunity to leverage your technical background. By using your knowledge and expertise with IT, you will assist in supporting our healthcare platforms with a broad set of external customers.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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