Published date Posted on Indeed on Sep 15, 2021 (4 d ago)

Description & Requirements

Description

Working in a live-call support environment, the Triage Technical Support Engineer assists UKG customers with hardware/software issues on our Workforce Telestaff solution. The Sr Technical Support Engineer is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

Add a personal touch to the support engagement
  • Review/assess the technical situation and establish case priority/severity in accordance with the service level agreement
  • Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions
  • Manage case-load in adherence to departmental goals/policies
  • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details
  • Work individually and with a team to solve technical problems while communicating trending issues and best practices
  • Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
  • Late shift and on-call availability required

Qualifications

  • Prefer BS/BA in Computer Science or related experience
  • 2-5 years of technical support experience
  • Understanding of operating systems, networking technologies/protocols, and software applications
  • Familiarity with MS SQL
  • Ability to deliver superior customer service
  • Sound analytical and organizational skills
  • Excellent oral/written communication skills
  • Prefer experience with Workforce Telestaff

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.


Let us know

Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:

Loading...
Success
Error on reporting

Related jobs

Piper Companies is looking for a SQL Database Refactoring Developer, Tech Lead for a Managed Services organization in Remote.Responsibilities for the SQL Database Refactoring Developer, Tech Lead Locating and cataloging all Oracledatabase objects, develop compatibility matrix wit

Roofstock is the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost effective and simple. We want to use technology to transform the way real estate is bought and sold and make real estate inves

Facet Wealth Facet Wealth |
|
6 d ago

About The Role:At Facet Wealth, we put the client above all else. As a Salesforce Engineer at Facet Wealth, you will work with our Engineering & Sales teams, playing a critical role in developing the Salesforce components and tools used by our sales team. Our goals are focuse

Akki Solutions Akki Solutions |
Today

T-SQL Programming experience and a very good understanding of healthcareWe need 1 Data Analyst/T SQL Developer for HEDIS.1.In a heavily team-focused environment, this role will work collaboratively and independently to gather, submit, analyze and update data requests and reports.

Liberty Mutual Insurance Liberty Mutual Insurance |
Today

Data EngineerAt Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driv

9th Way Insignia 9th Way Insignia |
Yesterday

9th Way Insignia is looking for a Senior Data Analyst to support the implementation and maintenance of a data warehouse and dashboards for the Department of Veterans Affairs Readjustment Counselling Service record keeping system. Qualified candidates will work closely with VA gov

Remote Position; however, you must be a resident in one of the following states to be eligible for the position. CA, WA, TX, AZ, FL, IL, MI, VA, TN, N.JDo you have a passion for solving complex, technical issues for customers? Are you customer and result-oriented and a good commu

We are looking for Oracle MDM Technical Consultant with Strong Siebel & EDQ skills, with all time remote 6 to 12 + Months contract role.Please refer someone else if you are not available at this time or you are not right match for this job opportunity.Title: Oracle MDM Technical.

More jobs by this company

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
4 d ago

Description & RequirementsDescriptionProviding front-line support to our growing customer base for our Business Intelligence analytical product suite, powered by Cognos Analytics. This position requires strong oral and written communication skills that are delivered via e-mai

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
4 d ago

Description & RequirementsDescriptionUKG is seeking energetic, customer-focused individuals to implement UKGPro, our award-winning HRMS/Payroll offering. As a Sr Solution Consultant, you will be part of a growing, dynamic team responsible for the high-quality, complete implem

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
10 d ago

Description & RequirementsDescriptionEmployee Self Service (ESS) is an exciting division of Ultimate Kronos Group which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementa

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
11 d ago

Description & RequirementsDescriptionUltimate Kronos Group is seeking individuals who have a passion for providing world-class customer service. In this Rapid Response Professional role, you will work 29 hours per week from your home office. You will be part of a team support

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
15 d ago

Description & RequirementsDescriptionJob Summary:As a Senior System Consultant, you will be called on to perform various roles during the course of the post-live cycle for our customers all while maintaining World Class Customer Service. Certain projects will warrant you to p

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
19 d ago

Description & RequirementsDescriptionCloud Database (PostgreSQL/EnterpriseDB PPAS) Administrator is responsible for overseeing the database administration functions of Cloud Operations. This position is responsible for database implementation as well as maintenance of Postgre

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
20 d ago

Description & RequirementsDescriptionUKG is seeking energetic, customer-focused individuals to partner in the implementation of UKGPro, our award-winning HRMS/Payroll offering. As a Post Launch Optimization Consultant, you will be part of a growing, dynamic team responsible f

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
23 d ago

Description & RequirementsDescriptionThis position is for our Payment Service Post Live Implementation team. This role provides support for new projects. Builds customer tax profiles and inputs beginning tax balances using supplied documentation and/or through customer commun

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
26 d ago

Description & RequirementsDescriptionA Time Product Specialist in UKG Pro Time & Attendance provides world class expertise to our customers while supporting their UKG Pro Time and Attendance product. You play a key role in supporting our comprehensive Time & Attendanc

UKG (Ultimate Kronos Group) UKG (Ultimate Kronos Group)... |
27 d ago

Description & RequirementsDescriptionUKG is seeking energetic, customer-focused individuals to implement UKG Pro, our award-winning HRMS/Payroll offering. As a Solution Consultant (SC), you will be part of a growing, dynamic team responsible for the high-quality, complete imp