Solution Support Analyst

Published date Posted on Indeed on Sep 15, 2021 (4 d ago)
Provide technical support across a broad range of solutions to our clients

Responsibilities

  • Provide technical support across a broad range of solutions to our clients

  • Provide support for clients reporting technical or solution issues

  • Interact with clients to help troubleshoot and resolve technical or solution problems or issues

  • Diagnose and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs and enhancement requests.

  • Track and document inbound support requests and ensure proper notation of client problems or issues

  • Document problems and solutions to on how to properly address client or product problems for widespread use throughout the support team

  • Stay abreast of current technology in solutions, design changes, and new solutions offered.

  • Correctly transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT and other cross-function teams as appropriate

  • Coach and mentor new or inexperienced associates

Qualifications
Required

  • Bachelor's Degree or equivalent relevant work experience

  • At least 2 years of experience in a customer service environment

Preferred

  • Customer service experience in a technical role

  • Healthcare solution support experience

  • Crystal reports or SQL database knowledge

  • Healthcare clinical workflow experience

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.


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