Provide technical support across a broad range of solutions to our clients
Provide support for clients reporting technical or solution issues
Interact with clients to help troubleshoot and resolve technical or solution problems or issues
Diagnose and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs and enhancement requests.
Track and document inbound support requests and ensure proper notation of client problems or issues
Document problems and solutions to on how to properly address client or product problems for widespread use throughout the support team
Stay abreast of current technology in solutions, design changes, and new solutions offered.
Correctly transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT and other cross-function teams as appropriate
Coach and mentor new or inexperienced associates
Bachelor's Degree or equivalent relevant work experience
At least 2 years of experience in a customer service environment
Customer service experience in a technical role
Healthcare solution support experience
Crystal reports or SQL database knowledge
Healthcare clinical workflow experience
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Let us know
Help us maintain the quality of jobs posted on RemoteTechJobs and let us know if:
Piper Companies is looking for a SQL Database Refactoring Developer, Tech Lead for a Managed Services organization in Remote.Responsibilities for the SQL Database Refactoring Developer, Tech Lead Locating and cataloging all Oracledatabase objects, develop compatibility matrix wit
Roofstock is the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost effective and simple. We want to use technology to transform the way real estate is bought and sold and make real estate inves
About The Role:At Facet Wealth, we put the client above all else. As a Salesforce Engineer at Facet Wealth, you will work with our Engineering & Sales teams, playing a critical role in developing the Salesforce components and tools used by our sales team. Our goals are focuse
T-SQL Programming experience and a very good understanding of healthcareWe need 1 Data Analyst/T SQL Developer for HEDIS.1.In a heavily team-focused environment, this role will work collaboratively and independently to gather, submit, analyze and update data requests and reports.
Data EngineerAt Liberty Mutual, technology isn't just a part of our business, it's what drives us forward. We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driv
9th Way Insignia is looking for a Senior Data Analyst to support the implementation and maintenance of a data warehouse and dashboards for the Department of Veterans Affairs Readjustment Counselling Service record keeping system. Qualified candidates will work closely with VA gov
Remote Position; however, you must be a resident in one of the following states to be eligible for the position. CA, WA, TX, AZ, FL, IL, MI, VA, TN, N.JDo you have a passion for solving complex, technical issues for customers? Are you customer and result-oriented and a good commu
We are looking for Oracle MDM Technical Consultant with Strong Siebel & EDQ skills, with all time remote 6 to 12 + Months contract role.Please refer someone else if you are not available at this time or you are not right match for this job opportunity.Title: Oracle MDM Technical.
More jobs by this company
Responsible for being the first line of contact for clients experiencing issues with installation, configuration, operation and management of Netsmart Managed Services.ResponsibilitiesManage incidents and requests; communicate with clients to ensure that work is completed to thei