Account Services Manager

Published date Posted on Indeed on Oct 13, 2021 (3 d ago)

WEX Corporate Payments Division provides that provides web-based commercial card management, payments and processing platforms to Financial Institutions (FI). The Account Services Manager, Corporate Payments position is responsible for coordination and collaboration across multiple departments by providing operational and technical support to our Direct and Financial Institution partners using WEX’s commercial card management, payments, and processing platforms.

Essential Duties and Responsibilities:

  • Ability to understand, communicate, document, and work with complex operational processes and work flows
  • Provide technical support of new products, services to all strategic customers
  • Professionally interact with internal and external stakeholders to resolve operational and support requests
  • Advocate concerns and initiatives on behalf of assigned client(s)
  • Communicate with internal and external stakeholders on issue status and resolution
  • Facilitate and execute WEX strategies, as well as compliance and operational procedures
  • Manage content and accuracy of document repositories
  • Manage active client support requests across internal ticketing systems and ensure sufficient client response times
  • Open tickets for development teams for operational and functional defect issues
  • Provide training/demonstrations for clients
  • Be team, goal and detail oriented while demonstrating self-motivation
  • Collaborate with internal teams in the development of features and future enhancement roadmaps
  • Perform administrative tasks and responsibilities on-time

Knowledge, Skills, Abilities:

  • Advanced computer skills required; including Word, Excel, PowerPoint, Visio, Outlook, Windows, Adobe, Salesforce, Google Sheets, Docs, Drive
  • Experience with electronic file transfer (SFTP) Billing and Maintenance, Application Programming Interface, and Web Services
  • Ability to translate basic to intermediate Access and SQL database queries

Minimum Required Qualifications for Consideration

  • Bachelor’s Degree or 3-5+ years work experience in a related field
  • Excellent oral and written communication and documentation skills
  • Team and goal oriented
  • Analytical skills
  • Presentation skills
  • Availability after business hours (as needed)
  • Enthusiastic, innovative, and self-motivated
  • Strong organization and time management skills
  • Solution oriented

Preferred Qualifications

  • Experience working in the commercial card payments or processing industry
  • Experience with accounts payable industry certifications, such as APSC

This job may be performed remotely within the United States, except that it is not eligible to be performed in Colorado.

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