Published date Posted on Indeed on Oct 14, 2021 (2 d ago)

Position Overview

As a Research Data Analyst, you will be a subject matter expert on our internal government agency data library and responsible for data research, configuration, and audits for both internal and external clients. You will handle all data support requests and collaborate with our Sales and Service teams on the creation and maintenance of the data that powers our software and Information Center. The ideal candidate has the technical aptitude to learn our software and data model, understand industry complexities, handle large data sets, and communicate clearly and effectively with internal and external clients as well as government agencies.

Responsibilities

  • Research government agency data used to drive new business opportunities and coordinate the necessary changes to incorporate these data sets into our existing software platform.
  • Perform ongoing data due diligence through manual and automated data audits to ensure correct system functionality and data integrity.
  • Research potential data issues and new data type requests to determine validity and urgency.
  • Provide an outstanding and professional interface between the Software Support Team and both internal and external clients.
  • Promptly respond to incoming data support requests to resolve technical issues and properly configure data; ensuring resolutions are documented in the ticketing system and knowledgebase.
  • Collaborate with the Software Development team on issue resolutions and resulting data cleanup.
  • Develop and deliver reference data training to both internal and external clients.
  • Provide technical support and data audits for third-party vendor integrations.
  • Develop new or improved business processes based on data analysis.

Required Qualifications

  • Bachelor's Degree or equivalent professional experience performing research and/or processing large amounts of data.
  • Experience researching and disseminating unstructured data into a structured format.
  • Experience managing client support requests and projects utilizing a ticketing system, such as Jira, Wrike, or an equivalent system is preferred.
  • Experience with MySQL or a similar relational database is preferred.
  • Experience managing, manipulating, cleaning, and auditing data.
  • Experience creating reports and visualizations utilizing Business Intelligence tools such as Tableau, Metabase, or an equivalent system is preferred.
  • Enjoys the challenge of new, complex problems, and learning new information on the fly.
  • Excellent oral and written communication skills.
  • Accurate communication skills.
  • Strong attention to detail.
  • Critical thinking and problem-solving.

Location and Hours

Open to a remote position for candidates located anywhere in the US except for New York or California, with travel required as necessary to meet business objectives. Local candidates near or willing to relocate to our Lancaster, PA headquarters are preferred.

Compensation

Generous benefits include paid time off, seven paid holidays, health plan including medical/dental/vision, life insurance, disability, paid parental leave, and retirement plan matching.

Interested applicants should submit a resume and a cover letter.

Harbor Compliance is an equal opportunity employer.

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