Published date Posted on Indeed on Oct 16, 2021 (54 d ago)

About Us

Orange Kiwi Solutions provides affordable & responsive Prophet 21 expert support to distributors across North America.

As a IT Support Technician for Orange Kiwi Solutions, you are responsible for solving complex advanced challenges related to Prophet 21 implementations and system support. Working directly with other Orange Kiwi Solutions team members and clients, you have the responsibility to, first and foremost, understand the business need and then develop a solution (ranging from simple to complex) that accurately and effectively addresses the problem. This often looks like multi-part solutions including a combination of user training, system changes, business process and technical SQL or C# solutions. Tasks include:

  • Understanding business challenges and offering effective system design solutions
  • Training users in Prophet 21
  • Providing support and issue resolution for clients using Prophet 21
  • Assisting with Prophet 21 implementation project teams
  • Automating workflow processes in P21 using Business rules (C#) and advanced SQL
  • Database backups and restores
  • Data manipulation including import and export
  • Learning new systems including Netsuite

Qualifications and Education Requirements

  • Bachelors in computer science, business, finance, or other related field is preferred
  • IT certifications such as MCSA/MCSE are a plus
  • 3+ years of relevant experience with increasing responsibility

Preferred Skills

  • Epicor Prophet 21 experience (3-4 years)
  • Netsuite experience
  • Intermediate SQL ability
  • Intermediate to advanced C# and/or .Net Framework
  • Outstanding virtual and in-person communication skills

Job Type: Full-time

Pay: $62,000.00 - $70,000.00 per year

Benefits:

  • 401(k) matching
  • Flexible schedule
  • Paid time off
  • Retirement plan

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Associate (Preferred)

Experience:

  • ERP systems: 1 year (Preferred)
  • Data management: 1 year (Preferred)
  • Epicor Prophet 21: 1 year (Preferred)
  • NetSuite: 1 year (Preferred)
  • Warehouse distribution: 1 year (Preferred)
  • SQL: 1 year (Preferred)
  • Crystal Reports: 1 year (Preferred)
  • ERP implementation: 1 year (Preferred)

Work Location: Remote


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