IT Support Technician

Published date Posted on Indeed on Nov 19, 2021 (9 d ago)

Frontdesk is a venture-backed high-growth tech startup based in Milwaukee, WI. A leading next-generation hospitality brand, rated top 50 globally, reinventing the way today’s consumers live, work and travel. Today, we operate short-term rentals in over 160 apartment communities and 33 cities across the U.S with hotel-like amenities and all the comforts of home. Core to our end-to-end experience is our mobile-first digital guest experience. Now, with the launch of our SaaS product Frontdesk Flex, we are offering our white labeled Operating System to property managers globally to support the next wave of hospitality startups with the same tools that helped our brand to thrive.


We have grown from two employees at the company’s inception in early 2017, to more than 350 employees at the time of this posting. Every position in the company has very high career growth potential, and the expectation is for everyone to grow in their own career along with the company at an unprecedented rate. We are experiencing a once-in-a-generation disruption in the travel industry, and we are determined to make the most of this opportunity. In fact, “Have a Growth Mindset” is one of our core values, along with: Be a Good Neighbor, Do the Right Thing, Clean the Toilets, Wow our Guests, and Own It. Our core values guide how we operate, hire, treat our employees and serve our clients at Frontdesk, because we are in business to make a positive impact in the world, starting with all of our stakeholders.


Role:

Frontdesk is hiring a full-time IT Support Technician to better serve our internal users and external SaaS clients with technical support. We are seeking a candidate with the drive to tackle any project, the ability to be creative in solutions, and most importantly a willingness to learn with a positive attitude.


Responsibilities:

  • Troubleshoot day to day issues with software and third party integrations.

  • Assist with implementation of integrations and software.

  • Willingness to address support tickets outside of normal business hours.

  • Rotating on-call Weekends

  • Participate in testing, troubleshooting, and debugging of software issues.

  • Provide a can-do attitude, prepared to learn whatever tools are best suited for a task.


Qualifications:

  • Associates Degree or higher in Computer Science, Information Science or related field or 3 years of experience.

  • Intermediate understanding of troubleshooting software and hardware issues.

  • Beginner level understanding of Postgres or SQL.

  • Beginner level understanding of python or similar object oriented language .

  • Ability to succeed in a fast-paced, rapidly-changing development environment.

  • Strong verbal and written communication skills.

  • Ability to manage multiple tasks and projects, both independently and as part of a team.

  • Team player with a commitment to success not only in their own department but in every department tech interacts with.


Benefits:

  • $40-60k/year salary depending on experience.

  • Work-from-anywhere, we are a 100% remote company. We have an office in Milwaukee that some employees choose to work from occasionally, most work from home.

  • Unlimited PTO, flexible work schedules, and no shame in hearing from your children or pets on our Zoom calls.

  • Travel Credits - Frontdesk employees get a $500/yr allowance of 50% discounted stays with us in any of our locations, plus a 20% discount on any nights for friends and family

  • Health, Dental, Vision, Life, Disability, Flexible Spending, Employee Assistance.

  • Work with incredible human beings who all genuinely care about one another.



At Frontdesk we are an EOE, Including Disability/Vets.

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