Data Servies Specialist

Published date Posted on Indeed on Nov 20, 2021 (8 d ago)

JOB FAMILY SUMMARY:

Data management of new and existing customers. Responsible for the timing and quality of conversions for our largest, most important clients. Constantly increasing the functionally and quality of tools that can replace manual data manipulation processes.

JOB SUMMARY:

The Data Services Specialist provides data conversion, custom reporting, and project management services to Mindbody customers.

MINIMUM QUALIFICATIONS AND REQUIREMENTS: •

  • College degree or technical certificate in STEM field. Relevant experience may be substituted in lieu of college degree or technical certificate. •
  • 1-4 years of data conversion experience, or equivalent.
  • 1 year of customer service experience.
  • Proficiency with Microsoft Excel, Microsoft Access, and SQL.
  • 1 Year experience with Microsoft SQL Server, MySQL, PostgreSQL, or another Relational Database Management System (RDBMS).
  • Knowledge of database and internet-based software.
  • Familiar with internet browser and settings to assist with customer troubleshooting.
  • Familiar and skilled with online chat tools and email.
  • Experience with a scripting language such as PowerShell or Python preferred.•
  • Able to learn quickly when facing new problems; will experiment to find solutions or sources to problems; enjoys challenges of unfamiliar tasks. •
  • Acts with customers in mind. Embodies a focus on doing the right thing for both our clients and the company in communication, work product, and decision-making. Able to remain calm under pressure and to remain solution-focused and positive in situations of conflict. •
  • Uses appropriate resources to find solutions; does not guess on answers to problems; can see potential problems before they occur.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Independently manage multiple projects, including tracking deadlines and schedules and communicating status with customers, other Data Services team members, and other teams within Mindbody.
  • Independently complete projects, including data analysis, data mapping, data conversion and follow-up work.
  • Perform all data related activities in compliance with security policies and procedures utilizing encryption best practices as deemed necessary.
  • Complete complex conversion projects such as: custom migrations, autopay conversions, and autopay data work with the assistance of more senior data specialists.
  • Independently complete non-autopay data work in consultation with clients and team members.
  • Effectively present information (oral and written) and respond to customer questions in one-on-one and group settings.
  • Assist with the creation and maintenance of department documentation, including documentation of procedures, processes, tools, and competitor knowledge.
  • Assist with mentoring and sharing knowledge across the team to enable the team to continuously evolve in terms of process, knowledge and competence.
  • Utilize the best tools available to complete job tasks, including tools developed by other members of the department.
  • All other duties as assigned.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

  • This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
  • The noise level in the work environment is usually moderately quiet.

SCOPE OF SUPERVISION/AUTHORITY:

Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which may or may not be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors may be required to regularly exercise discretion and independent judgment with respect to matters of significance depending on the nature of the position. No direct management responsibility.


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