Service Desk Technician

Published date Posted on Indeed on Nov 24, 2021 (4 d ago)
SVT Robotics enables companies to integrate and deploy industrial robotics without the need for custom code. That’s a game changer in the world of robotics! It means we’ve cracked the code for our clients to rapidly deploy automation technology, transform their businesses, and adapt to an ever-changing market. Our one-of-a-kind SOFTBOT™️ Platform and talented team of builders makes it possible.
Headquartered in Norfolk, Virginia, SVT scours the country for best-in-class talent to add to our team of innovators, software experts, and robotics industry leaders committed to serving across the U.S. and Europe. Our employees show up every day ready to innovate and create with one goal in mind: success for our customers.
As demand for our platform continues to increase, so does SVT’s demand for high performers to help chart the course towards rapid growth and expansion. If you’re excited about our potential and possess an entrepreneurial spirit and zeal for achieving results, we’d like to hear from you!
About the Role
SVT’s ability to build client trust is directly tied to our ability to build and maintain a best-in-class support team. As our Service Desk Technician, you will be asked to bring an in-depth understanding of customer support and ability to support our customers on-site or remote. Successful candidate will be expected to demonstrate relevant experience working in a dynamic environment dealing with complex challenges and communicating to all levels of the business.
The Service Desk Technician will act as a direct connect with our customers and provide top tier support. In turn you will be supported by a strong leadership team and entrusted with the tools to support our customers.
A potential day in the life of SVT’s Service Desk Technician:
    Provide remote and/or onsite technical support by analyzing and resolving complex technical problems in a timely fashion
    Answer support phone calls, and emails.
    Manage time wisely
    Contribute to the development and implementation of technical solution articles, processes and policies that enlarge our knowledge base to improve self-service and end-to-end workflows
    Provide internal and/or external technical and non-technical training
    Provide analytical and innovative input to projects/operational support tasks
    Contribute to service and support readiness through testing and debugging of a variety of host software, providing feedback and being ready to support new releases
    Strive to technical excellence and expertise through continually developing your technical and non-technical skills
You can be successful in this role if you have:
    3-5+ years’ experience in high level technical support
    3-5+ years’ experience in Network troubleshooting
    3-5+ years’ experience in end user general troubleshooting
    Customer-focused and quality mindset with excellent written and verbal communication skills
    Team player that works well with others in a fast-paced innovative environment
    Outstanding time management to meet service levels and performs well under pressure
    Takes initiative and can drive change
    Some Database Experience (such as MS-SQL, Oracle, or others)
    Experience with Microsoft Windows Server and Linux
    Fluent in English, additional languages are a plus
    Flexibility and willingness to travel
    Flexibility to being on-call for nights, weekends, and holidays.
You get bonus points for having:
    Basic understanding of warehouse management
    ITIL v3,4 Certified
    General Technical Certificates (Microsoft, VMware, Apple, Linux)
    Zendesk experience
About us
Competitive salary and compensation structure
Health benefits, including medical, dental, and vision
Unlimited, flexible PTO and generous holiday schedule
Flexible parental leave
Fun, innovative team and culture
Are you with us?
We’re ready to meet you if you wake up every day eager to get your hands dirty in a high-growth start-up atmosphere.
SVT Robotics is an equal opportunity employer, and we value diversity on all our teams. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our team is built on a culture of curiosity and innovation that serves as the foundation of our product. Here, you can and will create something awesome. Come join our growing team!
For more information about us, please visit

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