Sr PSAP Services Technician

Published date Posted on Indeed on Nov 25, 2021 (3 d ago)

Job Description

For this opening we will consider candidates from the following locations: ,OH,United States |

Intrado is looking to hire a PSAP Services Tech in Ohio to join our Life & Safety business segment.

Essential Duties:

  • Responsible for participating in the installation of 911 call handling and dispatch systems
  • Travel to customer sites for installation and troubleshooting of software and hardware
  • Provide onsite training for all assigned products
  • Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
  • Provide remote support to the customers as needed


  • High school diploma or GED required
    • Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred


Applicant for this job will be expected to meet the following minimum qualifications.

  • Minimum 2 years of technical customer service experience required
    • Minimum one year installation or software training experience preferred
  • Minimum 2 years experience with networking, Windows based servers and workstations required
  • Minimum 1 year experience with Oracle and SQL preferred
  • Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
  • Knowledge of caling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45, etc.) preferred
  • Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
  • Basic knowledge of Word and Excel required


  • 75% or more of the time


  • Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!

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