Published date Posted on Indeed on Nov 28, 2021 (56 d ago)

Job Summary

Analyzes, installs, administers, and configures the infrastructure systems in a distributed environment at the enterprise level; participates in capacity planning; supports the creation and the maintenance of infrastructure disaster recovery plans, monitors performance activities, and provides operational support; Implements and maintains software/hardware and analyzes performance; routinely configures and maintains physical and logical infrastructure components and provides support for them


Principal Duties & Responsibilities

Participates in medium to high-complexity projects providing daily operational support and maintenance of a distributed environment


Coordinates the installation, implementation, administration, configuration, and maintenance of operating systems at the enterprise level (desktops and servers) in a distributed environment


Regulates systems performance; resolves system problems, capacity issues, and inoperability by tracking/reporting maintenance and fine-tuning systems to achieve optimum level of performance


Participates in the development of disaster recovery plans, and develops the appropriate test plans


Ensures the system’s compliance with the organization’s requirements through the implementation of, auditing of, and adherence to policies, procedures, and security standards


Ensures data integrity by evaluating and managing the appropriate software/hardware solutions


Monitors Aflac systems and services provided by vendors to ensure that service levels meet requirements


Adheres to established policies and procedures as outlined by the organization


Develops and implements software/hardware upgrades and system installations in accordance with established policies and procedures


Act as project lead when bringing in new technology as well as evaluate and implement enhancements to existing products


Serve as subject matter expert that provides technical recommendations on new and emerging technologies


Performs other related duties as required


Professional - Education & Experience

Bachelor's Degree in Computer Science, information systems or a related field, four or more years’ experience monitoring, analyzing and maintaining computer system operations, Or an equivalent combination of education and experience.


Certification Microsoft MCSE or MCSA (Preferred)


Experience working in a multi-platform environment, including mainframe

and/or distributed (Preferred)


Job Knowledge & Skills

  • Microsoft Platforms


  • Intel Based PC’s


  • Software Evaluation


  • Troubleshooting


  • Microsoft Office


  • Software Packaging and Deployment


  • Login Script Maintenance


  • Imaging Technology


  • Software Management Systems


  • Desktop Hardware and OS Management


  • Scripting Technologies


  • Windows Networking


  • SQL Server


  • Network Administration


  • Infrastructure Support


  • Virtual Desktop Administration
  • Group Policy Administration


  • Mobile Device Management


  • Active Directory


  • Windows Server


  • Thin Client Management


  • Must be proficient in Linux Server Administration


  • Must be proficient in using Pega SMA


  • Must understand Pega change management, deployment and rollback processes


  • Configuration management and server tuning as per Pega recommendations


  • Clear understanding of network topologies, Network Security and implementation, Firewall, Server and Software Hardening


  • Clear understanding of deployment and change management processes


Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations


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