Lead Operations Analyst - Work From Home, US

Published date Posted on Indeed on Jan 09, 2022 (14 d ago)

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Lead Operations Analyst will be responsible for technical development and support of Robotic Process Automation for the Service Delivery organization. Responsibilities include monitoring BOTS daily for technical exception notifications, accepting the exception, perform root cause analysis to understand the problem then utilizing design information to resolve the issue. Additionally the Lead Operations Analyst will support Service Delivery Individual Contributor Developers during BOT design and build, and provide technical tips as required.

The Main Responsibilities

  • Timely support and resolution of automation issues for Service Delivery
  • Work with functional and technical support to continuously develop and support the automation environment and RPA platform
  • Drive growth of the automation program and new technology platforms
  • Work with application client and teams on function support issues and roadmaps
  • Collaborate amongst various functional teams, analysts, and architects for root cause analysis
  • Understanding of workflow-based logic and ability to both understand a current state of the business process from a workflow diagram
  • Have the flexibility to be on call in rare cases during off hours to manage maintenance and unexpected outages

What We Look For in a Candidate

Minimum:

  • General coding and UiPath experience required
  • Experience with data mining, JSON, Oracle, MySQL, AVAYA, RX, Linux and BI Tools
  • Programming skills in HTML, PHP, Javascript, CSS, Python and VBA
  • Possess strong analytical skills with the ability to identify performance drivers and trends
  • Works effectively within tight deadlines and firm schedules
  • Exhibits good business judgement with the ability to overcome obstacles and think strategically to solve business problems
  • Ability to design and understand process flow
  • Ability to trouble shoot simple and complex workflows
  • Ability to identify technical issues and develop resolution
  • Multi tasking required
  • Manage and adhere to schedules and deadlines
  • May contribute to the establishment of the organization’s strategic goals
  • Performs an internal expert role
  • Work is accomplished without considerable direction

Preferred:

  • Bachelors or Equivalent
  • 4+ years related experience
  • Experience in data science

What to Expect Next

Requisition #: 276432

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.


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